Workflow & Program Operations Specialist

Josephine Ndanu Mulei

Professional Summary

I have spent the past four years working in administration, project management, and workflow support. My experience includes managing calendars, booking travel, preparing reports, and assisting teams with day-to-day operations.

I have also set up workflows in tools like Asana and ClickUp, creating templates, tracking work hours, and designing dashboards to help teams monitor their progress effectively. As an AWS Certified Cloud Practitioner, I bring additional expertise in technology environments and modern digital tools to support teams efficiently. Professional Experience

Workflow Specialist Program Manager Workflow Automation Specialist Upwork January 2025 – August 2025

● Set up workflows and automations in Asana and ClickUp to help teams stay organized.

● Created workflow templates, custom fields, and dashboards to track deadlines, budgets, and team performance.

● Prepared weekly and monthly reports for managers with clear updates on project status and performance indicators.

● Helped teams adopt new workflows by training staff and documenting processes step by step.

● Supported executives by scheduling meetings, updating calendars, and preparing reports to keep priorities aligned.

Project Manager & Administrative Support

Lead Nicely December 2021– December 2024

● Created and maintained project worksheets and spreadsheets to track deliverables, milestones, and dependencies.

● Coordinated weekly and monthly reports summarizing progress, risks, and next steps.

● Managed executive calendars, inboxes, and travel arrangements for smooth day-to-day operations.

● Coordinated content calendars and scheduled posts for clients, aligning campaigns with deadlines.

● Handled expense tracking, invoices, and budget documentation, ensuring accountability.

● Supported meetings by preparing agendas, taking notes, and following up with action items.

● Assisted with internal communications to keep teams aligned and workflows moving.

● Balanced client projects and administrative support, ensuring both operations and deliverables stayed on track.

● Planned and organized internal and external programs/events, working with vendors and partners on logistics.

Public Administration Intern

Nairobi City County January 2020 – April 2020

● Worked with non-governmental organizations (including the Red Cross) on community programs such as environmental clean-up initiatives.

● Supported public-private partnerships between county government and external stakeholders.

● Attended public participation forums, helping gather community input for policy formulation.

● Assisted with policy research, report writing, and stakeholder communication.

● Helped with administrative tasks such as scheduling, documentation, and meeting organization to keep operations efficient.

Certifications

● AWS Certified Cloud Practitioner (2024)

● Asana Workflow Specialist Certificate (2025)

● Asana Foundations Skill Badge (2025)

● ClickUp Expert Specialist (2025)

● ALX AICE Certificate in Digital Workspace Skills (2024)

● Other Certificates: Virtual Assistant Training Project Management Social Media Marketing Customer Support Essentials

Education

Bachelor of Arts in Public Administration

Mount Kenya University — May 2017 - October 2020

Skills & Tools

● Administrative Support: Calendar management, inbox handling, travel booking, expense tracking.

● Executive Support: Scheduling meetings, preparing reports, supporting directors and country managers.

● Workflow & Automation: Asana, ClickUp – workflows, templates, dashboards, reports, budgets, automations.

● Project Management: Project worksheets, spreadsheets, stakeholder updates, weekly/monthly reporting.

● Collaboration Tools: Google Workspace, MS Office, Trello, Slack, Notion.

● Content & Support: Content calendars, Canva, HubSpot, Zendesk, Freshdesk.

● Event Coordination: Organizing internal and external events, working with vendors and external partners.

Contact this candidate