Remote Customer Support & Patient Access Specialist

A S H L E Y O S T ROWSKI

C U S T O M E R S E R V I C E R E P R E S E N T A T I V E P A T I E N T A C C E S S S P E C I A L I S T C A L L C E N T E R P R O F E S S I O N A L

209-***-**** ***********@**.** Modesto, CA linkedin.com/in/ashleyostrowskii CORE SKILLS

Customer Service • Call Center Operations • Patient Scheduling • Insurance Verification • Prior Authorizations • CRM Software • EMR/EHR • Data Entry • Administrative Support • Technical Support • Multi- Line Phone Systems • HIPAA Compliance • Customer Retention • Conflict Resolution • Microsoft Office • Google Workspace • Live Chat Support • Email Support • Calendar Management • Medical Terminology • Phone Support

PROFESSIONAL SUMMARY

Results-driven Customer Service and Administrative Professional with 15+ years of experience supporting customers, patients, and clients across healthcare, call center, technical support, and remote service environments. Recognized for delivering exceptional customer experiences, resolving issues efficiently, and managing high-volume communications with accuracy and professionalism. Experienced in scheduling, CRM systems, data management, insurance verification, and customer retention. Known for a positive attitude, strong communication skills, and a commitment to helping organizations exceed customer satisfaction goals. PROFESSIONAL EXPERIENCE

Remote Front Office Coordinator 4N Motorsports, Placerville, CA 2021 – Present

• Manage 25-50 customer calls daily while maintaining exceptional customer satisfaction and timely issue resolution.

• Coordinate 20+ appointments and service requests weekly, manage customer follow-ups, process payments, and maintain billing records and account updates while ensuring accuracy and exceptional customer service in a fast-paced remote environment.

• Maintain organized digital filing systems and CRM databases, leveraging strong communication, problem-solving, multitasking, and administrative skills to support daily operations, improve customer satisfaction, and streamline workflow processes. Digital Content Creator & Brand Partner Self-Employed, Modesto, CA 2024 – Present

• Created content viewed by thousands of users while maintaining strong audience engagement and successful brand partnerships.

• Collaborated with brands to execute product promotions, sponsored content, and marketing campaigns while managing content calendars, campaign timelines, partnership deliverables, and client communications to ensure successful project completion.

• Analyzed engagement metrics, audience insights, and campaign performance data to optimize content strategy, improve brand visibility, strengthen customer engagement, and support marketing objectives. Server & Bartender The Post, Modesto, CA 2022 – 2024

• Delivered exceptional customer service in a high-volume, fast-paced environment, building positive guest relationships, resolving concerns, and ensuring a consistently positive customer experience.

• Processed cash, credit card, and digital transactions accurately using POS systems while maintaining attention to detail, order accuracy, and operational efficiency.

• Supported daily restaurant operations through food and beverage service, inventory management, restocking, opening and closing procedures, and adherence to health and safety standards. Receptionist IMPRESS STAFFING SOLUTIONS, Modesto, CA 2020

• Delivered professional front desk and customer service support by greeting visitors, managing high-volume inbound calls through a multi-line phone system, and directing inquiries to appropriate departments.

• Performed accurate data entry, scheduling, records management, and correspondence coordination while maintaining organized filing systems and supporting efficient office operations.

• Supported daily administrative functions, including copying, scanning, faxing, mail distribution, and visitor screening procedures, ensuring compliance with company policies and positive customer experience. ADDITIONAL RELEVANT EXPERIENCE

Home Health Care Provider IN-HOME SUPPORT SERVICES (IHSS), Modesto, CA 2011 – 2026

• Coordinated medical appointments, transportation, and healthcare services while providing in-home client support, maintaining accurate documentation, managing daily schedules, and serving as a liaison between clients, families, providers, and community resources to support continuity of care, patient advocacy, and exceptional customer service. Front Office Coordinator WHEEL PROS LLC, Tracy, CA 2016

• Managed high-volume inbound calls, visitor reception, scheduling, records management, and administrative support.

• Performed accurate data entry and maintained organized filing systems to support office operations. Caregiver / Nursing Assistant CARE.COM, Modesto, CA 2016

• Provided one-on-one dementia care, coordinated healthcare appointments, monitored patient well-being, and maintained care documentation.

Call Center Agent TELECONTACT RESOURSE SERVICES, Modesto, CA 2013 - 2014

• Conducted outbound customer outreach, appointment setting, lead qualification, CRM documentation, and customer service activities while consistently meeting performance goals. Volunteer Medical Assistant DR. SOMA KRISHNAMOORTHI, MD, Escalon, CA 2013

• Performed patient intake, scheduling, EMR documentation, referrals, and physician support while maintaining HIPAA compliance and coordinating communication with patients, providers, pharmacies, and specialists. Medical Assistant ADVANCED SLEEP DISORDER CENTER, INC., Modesto, CA 2012 - 2013

• Supported hundreds of patients, coordinated patient intake, registration, appointment scheduling, referrals, and EMR/EHR documentation while delivering exceptional customer service and ensuring accurate patient records.

• Served as a liaison between patients, providers, pharmacies, and specialists, supporting care coordination, patient education, HIPAA compliance, and timely resolution of patient inquiries. Call Center Agent DIRECTLINE TECHNOLOGIES INC., Modesto, CA 2011 - 2012

• Provided inbound and outbound customer support, troubleshooting, account assistance, CRM documentation, and issue resolution while meeting quality and productivity standards. Customer Care Representative II NATIONAL ELECTRONICS WARRANTY, Klamath Falls, OR 2010 - 2011

• Delivered technical support, account assistance, warranty processing, CRM documentation, and customer service for DirecTV customers while meeting customer satisfaction goals. CERTIFICATIONS

Google IT Support Professional Certificate (In Progress), Expected Completion: 2026 EDUCATION

Associate of Science, Medical Office Assistant/Specialist, Institute of Technology, Modesto, CA High School Diploma, General Studies, Holy Spirit Home School, Salida, CA

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