Trauma-Informed CDCA Crisis Intervention Support

Joyce Wikoff

Chemical Dependency Certified Assistant (CDCA) Crisis Intervention Trauma-

Informed Care

South Point, OH 45680 +1-220-***-**** *********@*****.*** Professional Summary

Recovery-driven professional with formal training in crisis intervention, trauma-informed care, and substance use disorder

(SUD) treatment. Currently completing requirements for CDCA certification. Combine firsthand recovery experience with academic knowledge to provide empathetic, ethical, and structured support in residential, outpatient, and court-ordered settings.

Willing to relocate: Anywhere

Work Experience

Delivery Driver

DoorDash South Point, OH

April 2023 to Present

Goal-oriented independent courier with extensive experience in time-sensitive logistics, order fulfillment, and client satisfaction. Highly adept at managing self-directed schedules, optimizing delivery routes, and maintaining high accuracy under tight deadlines. Combines strong problem-solving skills with a dedicated focus on representing partner brands professionally.

Core Responsibilities & Achievements:

• Logistics & Route Optimization: Managed time-critical deliveries by assessing traffic patterns and using GPS technology to plan the most efficient routes, consistently meeting or exceeding prompt delivery targets.

• Inventory Control & Quality Assurance: Verified order accuracy and packaging integrity at vendor locations before departure, ensuring standard operating procedures and food safety protocols were strictly maintained during transit.

• Client Communications: Provided clear, proactive updates to customers regarding order status or unexpected delays, maintaining a high satisfaction rating through professional conflict de-escalation and courteous drop-offs.

• Independent Business Management: Operated autonomously with zero direct supervision, handling all backend operational requirements including mobile app proficiency, expense tracking, and strategic scheduling based on market demand.

• Compliance & Safety: Ensured absolute compliance with all local traffic regulations and safety guidelines while executing high-volume daily delivery runs.

Delivery Driver

Uber Drivers South Point, OH

March 2023 to Present

Reliable, self-motivated professional with extensive experience managing independent transit operations. Proven track record of high-quality customer service, meticulous vehicle asset management, and strict compliance with safety regulations. Excellent time-management skills with a demonstrated ability to operate autonomously in dynamic environments.

Core Responsibilities & Achievements:

• Operations & Logistics: Managed end-to-end daily operations as an independent contractor, leveraging digital navigation tools to optimize routing, minimize delays, and ensure efficient passenger transit.

• Customer Relations: Provided high-level hospitality to a diverse clientele, successfully maintaining a high passenger rating through effective communication, active conflict resolution, and adapting to individual passenger needs.

• Safety & Compliance: Maintained a flawless safety record by strictly adhering to state and local traffic laws, practicing defensive driving, and verifying passenger identities before departure.

• Asset Management: Oversaw routine vehicle maintenance, rigorous safety inspections, and cleanliness standards to guarantee mechanical reliability and a professional environment.

• Financial & Data Management: Tracked daily earnings, analyzed market trends (such as peak hours and surge zones), and managed business expenses to maximize operational profitability Small Business Owner

Love of Leo Custom Gifts

January 2019 to Present

• Manage financial operations, marketing, and customer relations

• Oversee project planning, conflict resolution, and public engagement Direct Support Professional

ResCare South Point, OH

January 2016 to Present

• Provide in-home care and safety support for veterans and individuals with disabilities.

• Conduct safety assessments, facilitate care planning, and maintain precise clinical documentation. Direct Support Professional

ResCare

January 2016 to Present

• Provide in-home care and safety support for veterans and individuals with disabilities

• Conduct safety assessments and assist with care planning

• Maintain accurate documentation and ensure compliance standards Small Business Owner

Love of Leo Custom Gifts South Point, OH

January 2020 to December 2025

• Managed financial operations, marketing, and customer relations to ensure smooth daily business functioning

• Oversaw project planning, conflict resolution, and public engagement, enhancing customer satisfaction

• Launched and operated a small business, achieving consistent year-over-year growth by overseeing all aspects of daily operations

• Developed and implemented marketing strategies, increasing customer acquisition and driving sales growth

• Maintained accurate financial records, including budgeting, forecasting, and expense tracking, resulting in improved cost control

• Established strong relationships with suppliers to ensure timely delivery of goods while maintaining quality standards

• Created and executed social media campaigns that increased brand awareness and online engagement

• Analyzed market trends and competitor activities to identify opportunities for business growth and expansion

• Oversaw the development of an e-commerce website, expanding the reach of the business beyond physical location boundaries

• Ensured compliance with legal requirements such as licensing regulations, health codes, and labor laws, reducing risk

• Managed cash flow effectively through strategic financial planning, supporting business sustainability

• Utilized data analytics tools to track key performance indicators (KPIs) such as sales conversion rates and average transaction value

• Implemented cost-saving measures without compromising product quality or customer satisfaction

• Implemented a customer feedback system to gather insights and improve overall service quality

• Developed and executed a comprehensive business plan that aligned with long-term goals and objectives Small Business Owner

Love of Leo Custom Gifts

January 2019 to January 2025

• Managed all facets of business operations, including financial forecasting, marketing, and client relations.

• Developed e-commerce presence and implemented data-driven strategies to increase sales and customer satisfaction. Direct Support Professional

ResCare Huntington, WV

December 2016 to June 2020

• Provided in-home care and ensured safety for veterans, enabling them to remain in their homes as long as possible Softlines Merchandiser

Wal-Mart Ashland, KY

August 2012 to January 2013

• Ensured all products were stocked and shelved correctly, assisting customers with in-store and online purchases to enhance satisfaction

• Created and maintained end caps and modulars, improving product visibility and inventory accuracy

• Promoted to jewelry within second month due to reliability, dependability, and strong work ethic

• Received positive feedback from management for consistently maintaining high store appearance standards

• Utilized customer service skills, product knowledge, and patience to address customer needs effectively Cmt

Kdmc Ashland, KY

February 2009 to September 2012

• Assisted patients requiring physical therapy, supporting their rehabilitation and recovery

• Treated all patients with respect and patience, fostering a positive and supportive care environment Cmt

KDMC Ashland, KY

January 2009 to January 2012

• Assisted patients with physical therapy and rehabilitation in a supportive care environment. EMT-B

JAN-CARE AMBULANCE SERVICE Huntington, WV

March 2000 to June 2003

• Responded to emergency calls to provide efficient and immediate care to critically ill and injured patients, ensuring safe transport to medical facilities

EMT-B

Jan-Care Ambulance Service Huntington, WV

January 2000 to January 2003

• Provided immediate, critical-level emergency care and safe patient transport. Education

Chemical Dependency, Crisis Intervention, Psychology (Associate of Applied Science) Ohio University Southern Ironton, OH

December 2025 to Present

Chemical Dependency, Crisis Intervention, & Psychology (Associate of Applied Science) Ohio University Southern

January 2023 to January 2026

Business Administration (Morehead state university) Morehead State University Morehead, KY

January 2018 to August 2020

Emergency services (Emt b certification)

Jan care ambulance training ctr Huntington, WV

2000 to 2000

General studies (Diploma)

Rock Hill High School Pedro, OH

January 1991 to December 1993

Associate's degree

Skills

Alcohol Use Disorders Identification Test (AUDIT) Organizational skills Over the road (OTR) driving routes Customer communication Document review Guest relations Group home experience Productivity software Home & community care experience Package delivery Home health Telehealth experience Windows Grammar Experience Fact checking Risk management for crisis intervention support Budgeting Tax experience Confidential information handling Substance abuse Group counseling Assisted living Fragile goods transportation Layout design Peer support Suicide prevention in crisis intervention Client Advocacy & Resource Coordination Social work Overseeing training Relapse prevention group facilitation Substance Use Screening (AUDIT, DAST, SASSI) Faith-Based & 12-Step Facilitation Research CPR Interpersonal skills Shelf stocking SUD Screening (AUDIT, DAST, SASSI) Interpersonal communication Strengths-based counseling Retail store product knowledge Relapse prevention strategies Adhering to traffic regulations Relapse Prevention Cash handling Family support group facilitation Merchandising display arrangement Team management Serving clients Crisis stabilization techniques Direct support Ethical Boundaries Social media marketing Emotional regulation techniques Remote access software Care planning in social services Telecommunication Documentation Load

& unload Grief and loss group facilitation Client progress monitoring (community supervision) Microsoft Word Computer literacy Case management HIPAA Hand tools Order picking Transportation safety regulations Safety protocol adherence Microsoft Office Communication skills Motivational interviewing Word embeddings Caregiving In-person customer service Group

& Individual Support Safety regulations Zoom Microsoft Excel Crisis intervention Microsoft Windows Client Advocacy Grief/Bereavement Facilitation Computer skills Retail merchandising procedures Supplier relationship management Child welfare Crisis intervention counseling Leadership Hospitality Individual / group counseling Home & community care Treatment planning Attention to detail Working with people with autism Driving experience in suburban areas Event marketing Microsoft Outlook Direct patient care in social services case management Supervising experience First aid Writing skills Passenger vehicle Empathy Driving Conflict management Trauma-Informed Care Employee relationship building General management Canva Relapse Prevention Planning Court-Ordered Client Accountability Manual transmission Care Planning Individual counseling Personal vehicle (delivery method) Market trend analysis Experience with individuals with substance use disorders Delivery driver experience Moving Crisis intervention resource coordination DOT (Department of Transportation) regulations Professional networking EMT experience

Languages

Spanish

English

Certifications and Licenses

EMT Certification

First Aid Certification

EMT-B

Driver's License

February 2023 to February 2027

Driver's License

CPR Certification

Passenger Endorsement

BLS Certification

Additional Information

Authorized to work in the US for any employer

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