Administrative Coordinator & Customer Service Expert

Kierra Lee

Lewisville, TX • 945-***-**** • *************@*****.***

Professional Summary

Highly organized and detail-oriented administrative professional with over 10 years of experience in customer service, scheduling coordination, and client relations. Proven ability to manage high-volume communication, maintain accurate records, and provide exceptional service in fast-paced environments. Strong multitasker with excellent problem-solving skills and a commitment to efficiency and professionalism.

Core Skills

● Appointment Scheduling & Calendar Management

● High-Volume Phone & Front Office Support

● Data Entry & Documentation Accuracy

● Customer / Patient Relations

● Conflict Resolution & De-escalation

● Time Management & Multitasking

● Microsoft Office & Administrative Systems

Professional Experience

Administrator

Kid City USA – Coppell, TX June 2025

● Managed front office operations including scheduling, enrollment, billing, and communication

● Handled high-volume phone calls and coordinated daily schedules efficiently

● Maintained accurate documentation and ensured compliance with organizational policies Lead Infant Teacher

Amplified LIFE Kids Academy – Flower Mound, TX 2025

● Maintained detailed records and ensured consistent communication with families

● Managed structured daily schedules and multitasked in a fast-paced environment Customer Service Associate

Lowe’s – Texarkana, TX 2019 – 2021

● Delivered exceptional customer service while handling transactions and resolving issues

● Managed multi-line phone systems and supported high customer traffic Education & Certifications

● CNA Certification

● Texarkana College – Mathematics Coursework

● High School Diploma

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