Operations & Administrative Support Professional

EMMANUEL NTOW

Resident: Haatso Ecomog-Accra, Ghana

Phone: +233-*********

WhatsApp: https://wa.me/233*********

Email: ***********@*****.***

LinkedIn:

http://linkedin.com/in/emmanuel-

ntow004/

PROFESSIONAL SUMMARY

Dedicated and People-oriented Operations and Administrative professional with diverse experience across Administration, Supporting government institutions, Electoral operations, Supervision, Teaching and HR support, Skilled in managing operations, documentation, team coordination with strong communication, and interpersonal abilities. Adaptable to new environment, embracing change and learning new skills to contribute effectively to organizational growth. I am now focused on building my career in Operations, Administrative support, and Executive Assistance roles were I can grow into more responsibility over time.

CORE SKILLS

• Executive & Administrative Support

• Data Entry & File Management

• Client Relations & Communication

• Time Management & Prioritization

• Proficiency in Microsoft Office/Google Suite (Word, Excel, PowerPoint, Forms)

• Social media management

• Team coordination & Supervision

PROFESSIONAL EXPERIENCE

Teaching Assistant (Primary Education- Grade 3)

Unique Child Academy, Accra-Ghana

October 2025 – Present

• Support lead teacher in delivering class lessons.

• Provide one-on-one support to pupils to improve learning outcomes

• Assist in classroom management and student engagement Agile People Operations Intern

Culturelligence, Voluntary Internship (Remote-Contract) 25th June 2025 – 30th September 2025

• Recruitment and Onboarding of New hires on the Culturelligence team.

• Posting of Jobs on LinkedIn for selection and onboarding

• Participate in researching and onboarding of new concepts in People operations, Agile, and Culture

• Working with leadership team to build a learning & development community for people operations professionals at a global level.

IT Technician

Electoral Commission, Accra, Ghana (Contract)

June 2nd – 8th June 2024 / Nov 10th – 30th Nov 2024

• Operated on BVD devices to ensure various functions on devices are actively functional before elections.

• Installed voter register data on BVD devices and processed them readily to be used before elections

• Trained 8 new onboarding Technicians on installing and processing data on BVD devices to ensure the project's timely completion.

• Checked for accuracy of data information on BVD devices, Battery percentages, scanning and fingerprint functions before elections

Administrative Assistant

Build Oyster Ventures, Accra, Ghana (Remote)

February 2024 – March 2025

• Manage incoming calls, messages, and advertising requests efficiently.

• Maintain a highly organized digital filing system for streamlined access to information.

• Complete expense reports and process invoices with attention to accuracy.

• Organize and manage executive calendars, scheduling appointments, and meetings.

• Prepare and distribute correspondence, memoranda, and official documents. National Service Personnel

Ministry of Defence, Accra, Ghana

November 2022 – September 2023

• Typed official letters, memorandums, and cover notes for internal use.

• Managed document flow by ensuring necessary proper filing of official records..

• Provided general administrative support to the Ghana Armed Forces Liaison Office.

• Coordinated meetings and conveyed schedules to directors. Operations Supervisor

Octopus Delivery Service, Accra, Ghana

June 2021 – August 2022

• Assisted in recruiting and training new staff members.

• Supervised team members to ensure timely delivery of products and services.

• Resolved customer queries and ensured high levels of customer satisfaction.

• Coordinated with vendors to meet client expectations. Volunteer - Digital Marketing Assistant

Sokocentre Limited, Accra, Ghana

January 2021 – May 2021

• Managed the company's website and promoted products through digital channels.

• Assisted with administrative tasks, including filing documents and typing letters.

• Performed general errands such as bank transactions and supply pick-ups. EDUCATION

• Bachelor of Arts in Political Science and Philosophy University of Ghana, Accra - Ghana

2018 – 2022

• West African Senior High School Certificate

The Masters Senior High

School 2014 – 2016

Professional Training & Certifications

• Virtual Assistant Programme – ALX Africa (8weeks, 2024) An extensive programme enabling the development of practical skills in administrative support, calendar management, email handling, client communication, and productivity tools for remote work environment.

• AI Career Essential Programme – ALX Africa (8weeks, 2024) An intensive programme focusing on AI literacy, career development, coupled with immersive learning experiences to train in communication, teamwork, and leadership skills.

LANGUAGES

• English (fluent)

• Akan (Native)

• Ewe (Basic)

• Ga (Basic)

REFERENCES

• Captain Gertine Nyaaba, Director Navy Liaison, Ministry of Defence Email: *******@*****.**.** Phone: +233-***-***-***

• Dr. Stephen Nkansah Morgan, Lecturer, University of Ghana (Philosophy Department) Email: *******@**.***.** Phone: +233-***-***-***

• Mr. Edmund Kodzo Deku, CEO, Sokocentre Limited

Email: **********@*****.*** Phone: +233-***-***-*** / +233-***-***-***

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