Customer Service & Night Audit Specialist
Resume:
Marsia Swango
Richmond, KY *****
*************@******.***
Authorized to work in the US for any employer
Work Experience
Front Desk Clerk
Best Western-Richmond, KY
November 2023 to April 2024
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed a high volume of incoming calls, efficiently directing inquiries to the appropriate departments
• Maintained an organized front desk area, including managing guest reservations, handling mail and packages, and coordinating with housekeeping for room availability Night Auditor
La Quinta Inns & Suites-Lexington, KY
August 2023 to November 2023
• Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies
• Managed front desk operations during overnight shifts, including guest check-ins and check-outs
• Resolved customer complaints and issues in a timely manner to ensure guest satisfaction Caregiver/Personal Assistant
Self-Employeed-Richmond, KY
September 2022 to January 2023
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Maintained a clean and organized living environment for clients by performing light housekeeping duties
• Managed medical appointments and transportation arrangements for clients as needed Night Auditor
Tru by Hilton-Richmond, KY
August 2022 to October 2022
• Coordinated with maintenance personnel to address any facility issues that arose during the night shift
• Conducted regular inspections of public areas to ensure cleanliness and safety standards were met
• Maintained strict confidentiality of guest information in accordance with privacy regulations Education
GED
Richmond, KY
October 2004 to March 2005
Skills
• Night audit
• Hotel experience
• Cash handling
• Hospitality
• Customer service
• Front desk
• Organizational skills
• Phone etiquette
• Communication skills
• Office experience
• Guest relations
• Guest services
• Computer skills
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