Customer Service Specialist and Coordinator
Resume:
Zayra Jandres
Customer Service Specialist
Contact
Baltimore MD, 21225
*****.*.*******@*****.***
Objective
Primary objective is to support the functioning of business operations by maintaining an organized schedule, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring time while maintaining a stress- free attitude.
Education
AACC
Glen Burnie MD, 21061
General Studies
Key Skills
Bi-lingual English and Spanish
Customer service relations
Time Management
Project management
Communication
Problem-solving
Attention to details
Adaptability
Experience
MAY 2022 - PRESENT
Patient Account Specialist MedStar Health Inc.
Managing Accounts Receivables of $500,000 + while fostering provider relationships for optimal payment solutions JUNE 2015 – APRIL 2022
Scheduling Coordinator Greenway Orthodontics Inc. Organizing an on-time schedule of over 70 patients daily while anticipating and organizing a 1-year advanced productive schedule. DECEMBER 2011 – MAY 2015
Customer Service Agent American Airlines
Overseeing daily flight operations, managing timely flight departures, ensuring compliance with FFA and airport security regulations, and providing exceptional customer service. Also responsible for deescalating customer frustration due to unexpected delays to improve customer satisfaction.
Communication
Articulate clear communication with peers, customers and service providers to optimize operations.
Leadership
Successfully worked with various teams to exceed daily revenue and customer satisfaction.
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