Operations & Administrative Coordinator

Darius Hughes

708-***-**** **************@******.*** Houston, TX

Operations & Administrative Coordinator

Professional Summary

Results-driven operations and administrative professional with experience in logistics, warehouse leadership, dispatch coordination, customer service, and office administration. Proven ability to improve workflow efficiency, coordinate teams, manage schedules, and deliver exceptional customer support in fast-paced environments. Strong background in transportation, inventory control, and business operations.

Core Skills

Operations Management

Dispatch & Logistics Coordination

Warehouse Leadership

Customer Service & Client Relations

Inventory Control & RF Scanning

Administrative Support

Scheduling & Route Planning

Microsoft Office & Google Workspace

CRM, Zendesk, Slack & Visio

Problem Solving & Team Leadership

Professional Experience

Administrative Assistant Pathway to Peace – Behavioral Health 03/2023 – Present

• Provide daily administrative support for counselors, staff, and client operations.

• Manage confidential records, calendars, appointments, and office communications.

• Prepare reports, perform data entry, and assist with billing and invoice processing.

• Support community outreach events and improve office workflow efficiency. Warehouse Lead / Dispatcher Mainfreight Houston, TX 3 Years

• Managed outbound warehouse operations and optimized trailer loading efficiency.

• Coordinated routes, dispatch schedules, and delivery timelines for drivers.

• Maintained customer communication regarding pickups, deliveries, and scheduling.

• Handled freight documentation, staging, and payroll support for drivers. Customer Service Specialist Member Care

05/2020 – 05/2021

• Delivered customer support through phone, email, and chat communication.

• Resolved escalated customer issues and processed payments efficiently.

• Collaborated with internal departments to improve customer experience.

• Helped improve customer satisfaction and service performance. Administrative Assistant / LTL Coordinator Majewski Transportation Previous Experience

• Coordinated dispatch operations, shipment tracking, and driver scheduling.

• Managed commissions, payments, and vendor processing.

• Worked with HR and management teams to improve operational communication.

• Analyzed freight pricing and third-party load opportunities. Warehouse Lead / Inventory Specialist / Warehouse Manager XPO Logistics Previous Experience

• Led warehouse and cross-dock operations across multiple locations.

• Improved freight organization, inventory accuracy, and dock efficiency.

• Trained employees on RF scanners, forklift safety, and workflow processes.

• Maintained shipment accuracy and inventory control standards. Education

Associate Degree in Business Administration Lone Star College

Contact this candidate