Dedicated Social Services Case Manager
Resume:
Kari Andrews *************@*****.*** • Albany, OR
Organized and dedicated social services professional committed to inspiring positive change and empowering individuals with meaningful support.
Relationship based case manager recognized the capacity to connect with others in ways that are authentic, empathetic, and understanding. Acknowledged for strong active listening skills and the ability to transform client input into successful action plans. Adept at resolving conflict with compassion while maintaining clearly defined boundaries. Demonstrated track record of leveraging intelligence and adaptability to navigate complex challenges. Experienced in confronting personal and professional obstacles with determination and resolve. Areas of Expertise
• Case Coordination
• Task Accuracy
• Confidential Documentation
• Strong Vendor Relations
• De-escalation Strategies
• Rapport Building
• Collaborative Team Member
• Solution Mindset
• Logistics & Prioritization
• Active Listening
• Empathy & Compassion
• Client Advocacy
Career Experience
Maintenance Coordinator Watson Management Services, Albany, OR June 2021 – Oct 2024
● Managed all aspects of maintenance operations which included maintaining customer communication and rapport.
● Maintained detailed records of all maintenance activities, including time, costs, and analytical findings, ensured accurate tracking, supported informed decision making, and strengthened operational efficiency.
● Assisted in the interviewing and hiring process for maintenance technicians, cleaners, and HVAC professionals, and coordinated the scheduling of their work orders to ensure efficient workflow and timely completion of tasks. Clerical Assistant Plywood Solutions, Albany, OR Sep 2013 – May 2020
● Answered and routed incoming calls, processed and sorted daily mail, maintained organized filing systems, and prepared a variety of business documents including forms, purchase orders, acknowledgements, and bills of lading.
● Utilized a database system to accurately track and manage inventory for wood products and panels.
● Recorded and calculated payroll hours and prepared detailed job cost summaries to support accurate financial tracking and reporting.
Parole & Probation Officer Oregon Department of Corrections, Albany, OR Dec 1995 – June 2013
● Awarded Division Employee of the Year.
● Community Supervision and Case Management. Provided structured supervision of offenders in the community, ensuring compliance with court ordered conditions, monitoring behavior, and supporting successful reintegration.
● Conducted investigations and enforced supervision requirements, including gathering relevant information, assessed risk, and took appropriate corrective actions when necessary. Developed and coordinated resources, connecting individuals with programs, services, and support systems designed to promote stability, reduce recidivism, and support successful reentry into the community.
Education
B.S. in Social Sciences University of Western Oregon, Monmouth, OR
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