Customer Service & Office Operations Manager

Tamara Simmons

Dallas, GA *****

******.*******@******.***

+1-470-***-****

Professional Summary

Friendly and motivated Customer Service professional with a strong passion for helping others and creating positive experiences. Skilled in communication, problem-solving, and managing customer inquiries efficiently. Dedicated to maintaining a high standard of service and contributing to a team- oriented environment.

Organized and reliable professional with strong attention to detail and a proven ability to handle a wide range of office equipment efficiently. Recognized for being punctual, flexible, and eager to take on new challenges. Known for maintaining a positive attitude, delivering excellent customer service, and adapting easily to fast-paced environments. Committed to contributing to a team’s success through hard work, clear communication, and professionalism.

Work Experience

General Manager / Office Manager

McDonald's-Cartersville, GA

January 2017 to Present

• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance

• Developed and implemented strategic plans to drive business growth and increase profitability

• Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance

• Managed inventory levels to optimize stock availability while minimizing carrying costs

• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs

• Microsoft

• Outlook

Education

High school

Cass High School-Cartersville, GA

Skills

• Leadership (5 years)

• Micros POS

• Office activity coordination

• Employee onboarding

• English

• Objection handling (sales technique)

• Employee relations

• Managing teams as an office manager - Largest team managed as an office manager (More than 20 team members)

• Kitchen Management Experience (5 years)

• Food Safety (5 years)

• Microsoft Outlook Calendar

• Time management

• Recruiting (2 years)

• Staff supervision

• Payroll (2 years)

• Cash flow management

• POS (3 years)

• Office maintenance scheduling

• Employee training

• Forecasting

• Employee engagement

• Inventory Control (2 years)

• Serving

• Budget tracking

• Office equipment management

• Office management - Office management experience (3-5 years)

• Management (5 years)

• Cooking (5 years)

• Office supply management

• Coordinating office moves - Office moves coordinated (1 move)

• Food preparation

• Managing budgets as an office manager - Largest budget managed as an office manager ($500,000-

$1M)

• Compensation administration

• Kitchen management

• Sales

• Profit & Loss (2 years)

• Restaurant3 Management (3 years)

Certifications and Licenses

Food Handler Certification

April 2020 to April 2024

Serve safe certified

ServSafe

Driver's License

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