IT Systems Analyst & Technical Support
Resume:
CRAIG
JASON SANG
MERCHANDISE EXECUTION TEAM
SKILLS
CONTACT
EDUCATION
**** – 2019 PORTMORE
COMMUNITY COLLEGE
TECHNICAL SKILLS
PROFESSIONAL SUMMARY
IT Systems Analyst & Technical Consultant specializing in leveraging Management Information Systems
(MIS) expertise to drive technology solutions. Over 8 years of experience in systems analysis, project support, and database administration within healthcare and telecommunications. Proven ability to manage projects and collaborate with cross-functional teams in remote and hybrid environments. Seeking a IT Desk Technical Support role to deliver efficient and scalable IT solutions PROFESSIONAL EXPERIENCE
****.******@*****.***
3500 SW
Natura
Deerfield
Beach Florida
Customer Success Planning
&Project Management
Enterprise Resources Planning
Network Plus & Server Plus
Client Booking &Documentation
Quotations & Online Orders
POS Application Systems
Sales Force Applications
Inventory Management
Order Fulfillment & Tracking
Planograms Systems Softwares
Network Management
Truck & Tool Rentals
Adobe Suites
Bachelor of Science Degree
in Management Information
Systems
VECTOR TRAINING
INSTITUTE
Fiber Optics Installation,
Level 1
HEART -NTA COLLEGE
Solar Voltaic Installation,
Level 4
System Administrator Intern Portmore Community College St. Catherine, Jamaica Apr 2019 – Aug 2019
Project Manager Flow Columbus Jamaica Kingston, Jamaica Jan 2022 – Sep 2025
Enhanced system maintenance of software, hardware, and network equipment. Coordinated troubleshooting for various database improving overall IT service delivery, for the best campus learning space experience
.
Collaborated with internal teams and external technology partners to prioritize, estimate, and complete projects, providing operational support,for high support service reliability
Data Analytics:Advanced Excel,JotForm,Monkey Survey, Tablaue,Pivot Tables, Share Point, Zoho Books, Fresh Books, Xero.
System &Tools :Adobe Graphics,Dreamweaver,Quick Books, Sage Accounting, Odoo, HubSpot, POS Systems: Epic Systems,the Home Depot POS First program, Square POS,EZCRM,Thryv, Reservation Applications,Patient Reservation Systems, Dentrix, Infusion Application,Cisco Server Plus,and Cisco Cloud Plus
Technology Domains: Microsoft Azure,Amazon Web One, Salesforce,Automated,Server Management,IT Ticketting ZenDesk System; Cisco Cyber Security; Calendy,Microsoft Teams, Zoom,Google Meets.
Client Relations Ministry of Health - Kingston Public Health Hospital, Blood Bank, Jamaican Government Jan 2014 - Jan 2022 Collaborated,and coordinated with the various stakeholders and enhanced,the public and patient health experience,for the best outcomes and positive customer service delivery,acquiring best customer service 2020-2021 Special Customer Service Associate Home Depot SW12th Ave Hillsborough October 2025 – Presently
Enhanced the customer experience and the professional brand in the commercial market space community .
Improving the strategic customer marketting commercial experience. Booking coordinating appointments for installation,repairs,and designs improving overall best customer service delivery,for the ultimate customer satisfaction.
Contact this candidate