Broadcast Communications & Customer Service Professional

MARIA FERNANDEZ

*****************@*****.*** 814-***-****

EDUCATION

Gannon University, Erie, PA December 2021

Bachelor of Arts in Communications

Relevant Coursework: Senior Thesis, Digital Audio Production, TV/Radio Performance, Corporate Video, TV Production, Business Enterprise, Principles of Accounting, Microeconomics SKILLS

Software: Microsoft Office applications, Adobe Creative Suite, Adobe Premiere, iOS software systems, customer service, graphic design

Languages: English (fluent), Spanish (fluent), French (elementary) INTERNSHIP EXPERIENCE

Intern, Erie News Now, Erie, PA January 2021 – December 2021

• Wrote, shot, edited, and reported on local news stories.

• Adapted Press releases for broadcast and web stories.

• Practiced editing video and interviews for news stories using adobe premiere. WORK EXPERIENCE

Server, Hostess The Cheesecake Factory, San Antonio, TX October 2022- present

• Manage tables per shift

• Communicate effectively with staff to ensure timely and accurate delivery of orders

• Provide excellent customer service to diners including taking orders, delivering food and drinks and resolving issues as they arrive

• Work as part of a team to keep the dinning room clean and organized during busy hours Building Attendant, Recreation & Wellness Center. Erie PA July 2020 – December 2021

• Adhere to all standardized cleaning schedules and ensuring a safe environment for patrons.

• Record all equipment sign-ins and sign-outs at gym’s front desk.

• Resolve costumer queries and complaints through effective communication to patrons using the gym. Student Assistant, Center for Excellence in Teaching and Learning, Erie, PA June 2019 – May 2020

• Provided optimal customer service by maintaining and supporting an extensive set of educational technology resources including software, laptops, audio/visual equipment, and personal response systems.

• Researched, evaluated, and when appropriate, implemented emerging instructional technologies. ACADEMIC PROJECTS

Live TV Commercial, Corporate Video November 2020 – December 2020

• Acted as a camera man, production assistant and team leader in a Live TV Music Video.

• Managed the live music in the studio and checked every source of equipment for any malfunctions.

• Worked behind the scenes, ran preview and on-air equipment, and acquired vital knowledge of how live TV productions are made.

Voice Memos Project, Digital Audio February 2020 – March 2020

• Aided in the planning and execution of a promotional audio commercial for The World on One Plate an international event in Gannon.

• Recorded, classified, and edited the voices of a myriad of students from different national origins. Senior Thesis Project, Senior Seminar & Thesis August 2021 – December 2021

• Designed a website centered around relevant academic projects and professional experiences utilizing Wix

• Created personal business cards to use when networking with professionals

• Researched multiple topics that was used in professional papers and presentations

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