Patient Access Associate with Epic Experience

Vicki Jackson

** ******** **** **** ********, Al 36856 · 334-***-****

********@*****.***

To secure a responsible career opportunity to fully expand my learnings, knowledge and skills, while making a significant contribution to the success of the company.

Experience:

04/2/2017-Current

PATIENT ACCESS ASSOCIATE, JOHN B. AMOS CANCER CENTER

Answer and transfer calls, maintains front desk, verify insurance, maintain work queues, enter patient demographic, schedule appointments, collect co-payments, schedule patients in Epic, train all new hires for my department, and act as a liaison between my supervisors and peers to assist with registration issues and questions

12/15/2015 – 04/1/2017

Physician practice representative, MyCare Urgent Care

Scheduled appointments, answered and transferred calls, verified insurance, collect co-payments, and provide excellent customer service.

04/1/2009 – 12/14/2015

Receptionist, Urgent CAre and Occupational Medicine

Answer and transfer calls, fax, file, verified insurance, collect co- payments, enter patient’s demographic, and schedule appointments

Education

08/1999-05/2003

Diploma, Russell County High School

Skills

Over 10 years of front office related experience

Ability to work independently

Positive attitude

Excellent written and communication skills

Organized

Honest

On time

Work and collaborate well with a team

Ability to use critical thinking skills to solve problems

Effectively listen and follow direction

Epic experience

Aria experience

References available upon request

Contact this candidate