Luxury Property Management & Operations Pro
Resume:
YORDANKA GONZALEZ
Wynwood, FL *****
**************@*****.***
Administrative professional with a background in luxury property management. I’ve learned that great service is all about the details and believe that hospitality is the foundation of great work. I enjoy being the go-to person who ensures operations run smoothly behind the scenes while maintaining a welcoming and professional environment for clients and tenants alike. I thrive in fast-paced environments and take pride in handling logistics so the team can focus on the big picture. PROFESSIONAL EXPERIENCE
3DM GROUP - MIAMI, FL – FAIRVIEW APARTMENTS
Property Manager, April 2025 – May 2026
• Managed the day-to-day operations of 7 multifamily properties with 104 units and over 250+ residents as an on-site property manager in Pompano Beach, FL.
• Utilized AppFolio for maintenance tracking, financial management, communication, leasing and marketing.
• Supervised a team of 9 including (maintenance, contractors, vendors, janitorial, landscaping and pest control) to ensure consistent curb appeal, rapid unit turnovers and
• Managed prospect screenings including criminal background, credit and eviction history, to ensure 100% compliance with FHA, FCRA, and HUD regulations.
• Facilitated property tours for prospective residents and handled inquiries regarding rental policies.
• Handled all lease agreements and renewals, ensuring all files are 100% completed in a timely manner.
• Managed unit turnovers, coordinating prompt repair and inspections to ensure 100% move-in readiness and resident satisfaction.
• Conducted weekly market research to establish competitive rental rates, maintaining a 97% occupancy rate.
• Maintained a positive community atmosphere by resolving tenant complaints and conflicts calmly, rapidly and professionally.
• Consistently enforced community bylaws by issuing violations and overseeing the fine collection process with fairness and transparency.
• Conducted daily inspections to ensure 100% compliance with local building codes and safety standards to identify and expedite safety issues promptly to reduce maintenance costs.
• Managed the inventory and purchasing of all maintenance and office supplies by following purchasing procedures and staying under budget by 10%.
• Maintain an organized and clean workspace and environment. FIRST SERVICE RESIDENTIAL, BLUE CONDOMINIUM, WYNWOOD FL Administrative Assistant, April 2023 – April 2025
• Serve as the primary ambassador and point of contact for residents of a 35 floor, 330-unit luxury condominium from rent collection, to managing high-volume delivery logistics.
• Managed high-volume and multi-line phones, and email correspondence with accuracy and courteousness.
• Maintained and updated resident information in Building Link to provide information to Property Manager, Board of Directors and Valet.
• Executed purchase and lease agreements for both current and prospective residents.
• Coordinated the receipt of closing statements and warranty deeds to ensure accurate name changes with corporate A/R.
• Prepared accounts payable invoices with work orders to ensure proper coding for manager approval.
• Prepared architectural modification packets for Board approval, ensuring all resident renovation requests meet building standards and compliance.
• Tracked and requested certificates of insurance for all vendors and unit owners.
• Maintained inventory of common area keys, key FOB’s and transmitters and re-order as needed.
• Oversaw the opening and distribution of daily mail and management notices.
• Maintained supply closet, requested all office supplies and equipment, and followed purchasing procedures.
• Served as the designated backup for front desk and receiving area ensuring seamless high- quality resident service during peak periods.
• Assisted valet and security departments with resident access issues. L&Y FIRE, MIAMI, FL
Administrative Assistant, August 2021 – March 2023
• Prepared new fire sprinkler installation and service proposals, ensuring compliance with NFPA standards and company pricing guidelines.
• Schedule all technicians' service appointments, and travel arrangements.
• Accurately enter invoices, purchase orders, employee timesheets and assist with payroll in QuickBooks.
• Serve as the primary point of contact for customer needs and concerns in a professional and timely manner.
SKILLS
• Microsoft Office Suite
• AppFolio
• Time Management
• Organizational Skills
• Excellent Customer Service
• Tenant Conflict Resolution
EDUCATION
Southwest Senior High School, Miami, FL
August 1991 – June 1995, High School Diploma
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