Pharmacy Technician, Hairdresser, technical support agent

Savannah

Goose Creek, SC *****

Contact Information

Phone: 854-***-****

Email: ***.*****@*****.***

Cosmetologist Pharmacy Technician Associate Service Industry Professional

Dedicated beauty and service-industry professional with 15+ years of combined experience in high-volume salons, retail customer support, and pharmacy settings. Certified cosmetologist (2021) and pharmacy technician apprentice, skilled at building loyal clientele, managing inventory and cash, troubleshooting technical issues, and ensuring regulatory compliance. Demonstrated success in managing my own schedule, overseeing multiple tasks in high-pressure situations, and consistently providing exceptional service to clients.

Core Competencies:

•Client Relations

• Scheduling & Operations

• Inventory & Cash Management

• Technical Troubleshooting

• Regulatory Compliance

I’m an enthusiastic, professional service-industry specialist with more than 15 years of experience. After starting in restaurants, I returned to school and earned my cosmetology certificate from Florida Gateway College in 2021. I’m also a certified pharmacy technician apprentice. My goal is to join an outstanding company and contribute to its continued growth.

Experience

Pharmacy Technician Associate 2025 - 2025

• Accurately counted, labeled, and dispensed medications per prescription orders, ensuring 100% compliance with dosage and safety guidelines

• Processed prescription sales and handled customer payments through the point-of-sale system, balancing cash drawers and reconciling nightly totals

• Warmly greeted each customer, answered questions about over-the-counter remedies, and triaged incoming calls to pharmacists as needed

• Monitored stock levels, conducted regular inventory audits, and restocked shelves to maintain uninterrupted workflow and minimize shortages

Hair Stylist 2021 - 2024

Hair Stylist (2021–2024)

• Consulted one-on-one with up to 15 clients weekly to determine style goals, product needs, and after-care routines, achieving a 95% client satisfaction rating

• Performed precision haircuts, coloring, highlights, and corrective treatments for diverse hair types, boosting repeat bookings by 25% year-over-year

• Built and maintained a loyal clientele of 40+ regulars through personalized service, follow-up appointments, and proactive product recommendations

• Self-managed a fully booked schedule, opened and closed the salon after evening appointments, and ensured 100% compliance with state cosmetology regulations

• Oversaw inventory of $8K+ in professional haircare products, placed weekly orders to prevent stockouts, and reduced waste by 30%

• Processed an average of $600 in daily sales, handled cash and electronic transactions, and balanced the register nightly with zero discrepancies

• Upheld strict sanitation protocols—sterilized tools, disinfected stations, and maintained a clean work environment to exceed health and safety standards

Technical Support Agent 2012 - 2018

I managed incoming DirecTV calls, diagnosed and resolved service issues, processed payments, and scheduled on-site technician visits. In addition, I responded to concerns in order to maintain client relationships and lower the chances of cancellations.

• Fielded an average of 50+ inbound DirecTV support calls daily, diagnosing and resolving signal and service issues through guided troubleshooting.

• Processed payments, scheduled on-site technician visits, and coordinated follow-ups to ensure timely resolutions.

• De-escalated customer concerns with empathy and clear communication, preventing cancellations and bolstering client retention.

Education

Florida Gateway College 2021 - 2021

• Earned Certificate in Cosmetology, Florida Gateway College (2021)—mastered haircutting, styling, color theory, and client consultation techniques

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