Data Entry & Records Specialist

Monia Whitney

***- ***-**** **************@*****.*** Washington, DC 20019

SKILLS

Database Management Microsoft Office Records Management Data processing Regulatory Compliance Customer Service & Client Support EXPERIENCE

DATA ENTRY SPECIALIST, Arlington, VA

Visionary Systems Solutions, April 2011-April 2026

• Entered sensitive investigative data into the Narcotics and Dangerous Drugs Information System

• Processed and analyzed data efficiently to meet production requirements

• Collaborated with team members to ensure timely completion of projects within given deadlines

• Performed data entry and validation of customer information in a high-volume, fast-paced environment

• Verified the accuracy of data entered into the electronic records management system. MILITARY PAY TECHNICIAN, Bolling Air Force Base, DC Teksouth Corporation/11th Wing Bolling Air Force Base, September 2008-December 2010

• Assisted military personnel with pay-related issues by providing accurate information, documents, and forms

• Research conducted to ensure proper and timely payment

• Assisted customers with inquiries regarding their pay information via phone or email

• Processed personnel actions such as promotions, separations, transfers, awards and changes in entitlements DATA ENTRY / SCANNER, Washington, DC

The Randstad Group, October 2007-July 2008

• Provided customer support for passport application and status updates

• Scanned and entered passport application data into State Department Passport Database

• Supported passport production and mailing operations

• Collaborated with other departments to improve document scanning processes. CALL CENTER REPRESENTATIVE, Frederick, MD

Augmentation Inc., August 2005-December 2006

• Assisted FEMA applicants with signing up for federal assistance, finding resources, and updates on status

• Conducted quality control reviews to ensure application accuracy and completeness

• Answered incoming calls promptly and professionally, addressing customer inquiries

• Used database system to record notes and call information EDUCATION

BACHELOR OF ARTS IN POLITICAL SCIENCE, DC

Trinity College, May 2003

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