Organized Executive

Muna Haroun

**** ******* *** • Cleveland, Ohio **102 • *.******@*****.*******.*** • 216-***-****

Education

Cleveland State University

Master of Education, Clinical Mental Health Counseling Expected 2028 Cleveland State University May 2026

Bachelor of Science in Psychology, Minor in Arabic [3.82 GPA] Cuyahoga Community College

Associates of Arts [3.79 GPA] June 2024

Experience

Ohio Guidestone Brecksville, Ohio

Behavioral Health Specialist III / Case Manager (QBHS III) May 2025 – June 2026

• Provided direct behavioral health support and case management services to children, adolescents, and families experiencing emotional, behavioral, and social challenges.

• Built therapeutic relationships with clients and families through active listening, empathy, and client-centered support.

• Assisted with crisis intervention, de-escalation, and safety planning for clients experiencing behavioral health emergencies and high-risk situations.

• Assessed client needs, monitored treatment progress, and communicated emerging concerns to multidisciplinary treatment teams.

• Coordinated referrals and connected clients to behavioral health, medical, educational, and community-based support services.

• Collaborated with providers, schools, families, and treatment teams to support continuity of care and positive client outcomes.

• Supported individuals and families affected by domestic violence, housing instability, and other psychosocial stressors through advocacy and resource coordination.

• Maintained accurate and timely documentation in Evolv EHR while ensuring HIPAA compliance and confidentiality.

Open Doors Academy Cleveland, Ohio

Literacy & Math Tutor / Mentor September 2024 – Present

• Provide academic tutoring and mentorship to K–12 students through individual and small-group instruction.

• Build supportive relationships that promote confidence, resilience, problem-solving skills, and academic success.

• Support students facing academic, social, and personal challenges through encouragement and goal setting.

• Collaborate with families, educators, and program staff to support student development and educational outcomes. Noble Academy Cleveland, Ohio

Intervention Specialist Aide August 2024 -June 2025

• Supported students with Individualized Education Programs (IEPs) through individualized academic, behavioral, and social-emotional interventions.

• Assisted students with developmental, learning, and behavioral needs in classroom and small-group settings.

• Collaborated with intervention specialists, teachers, and families to support student progress and educational goals.

• Maintained accurate records and contributed to implementation of individualized support plans. Hope Center for Refugees and Immigrants Cleveland, Ohio Executive Assistant / Case Aide January 2022-September 2024

• Assisted refugee and immigrant families in accessing housing, social services, educational resources, and community support programs.

• Conducted intake interviews and needs assessments.

• Assisted clients in completing applications for public benefits, housing assistance, and community resources.

• Supported families experiencing housing insecurity, financial hardship, and other crisis situations.

• Delivered Arabic interpretation and translation services for clients and partner organizations. Allstate Financial Services North Olmsted, Ohio

Executive Assistant March 2019 – January 2022

• Maintained confidential client records and documentation while ensuring accuracy, organization, and compliance with company policies.

• Coordinated client communications, appointments, and administrative processes while managing multiple priorities in a fast-paced office environment.

Leadership & Activities

Cleveland Sudan Network

Board Member November 2023 – Present

• Co-founded a community-based organization focused on education, advocacy, and humanitarian support, helping raise more than $15,000 in mutual aid for individuals and families impacted by the conflict in Sudan.

• Plan and facilitate educational programs, teach-ins, and community discussions at universities, nonprofit organizations, faith communities, and public events to increase awareness of humanitarian and social justice issues.

• Build partnerships and coordinate collaborative initiatives with community leaders, advocacy organizations, and volunteers to organize fundraising campaigns, public events, and outreach efforts. Cleveland Peace Action January 2025 - Present

Board Member

• Serve on the Board of Directors for a nonprofit organization dedicated to peacebuilding, civic engagement, and community education on social and global issues.

• Develop educational content and outreach materials while collaborating with community partners to support public awareness campaigns, events, and advocacy initiatives. Certifications & Skills

Certifications:

• Microsoft Office Specialist (MOS) – Word

• Microsoft Office Specialist (MOS) – Excel

• Microsoft Office Specialist (MOS) – PowerPoint

• Microsoft Office Specialist (MOS) – Microsoft 365

• QuickBooks Certification

• First Aid and CPR

Technical Skills

• Evolv EHR

• Epic

• Google Workspace

• Microsoft Office Suite

• Microsoft Teams / Zoom

Languages:

• English (Fluent)

• Arabic (Advanced)

Professional Strengths:

• Client Advocacy

• Program Coordination

• Community Education

• Youth Mentorship

Contact this candidate