Customer Service Representative - Health & Hospitality

ARIKA ARIF ALTAF

Oshawa, ON **********@*****.*** +1-647-***-****

Career Objective

Dedicated and customer-focused professional with a strong background in Customer Advise and a commitment to sustainability, seeking a customer service representative. Eager to leverage exceptional communication, problem-solving, and organizational skills to deliver an outstanding customer experience, promote company mission of contribute to its innovative and customer-centric approach.

Education

George Brown College, Toronto ON September 2024 – April 2025

Pre Health Science GPA:3.2/4.0

Durham College, Oshawa ON September 2025-April 2026

Dental Assisting (Level I & II) GPA: 3.6/4.0

Skills & Strengths

Hospitality Management: Customer Service, Inventory Management, Operational Management, Time Management.

Software Tools : Microsoft Office, Suite ( Excel, PowerPoint, Outlook), CRM Tool.

Highlighted Skills : Leadership, Team Player, Hardworking, Communication Skills, Problem Solver, Adaptable to Situations, Organisational vision, Responsible and Accountable

Professional Experience

Toronto Food Company, Toronto (Customer Service Representative) July 2023 - June 2024

Assisted clients in navigating food assistance programs and services, ensuring clear communication and support.

Responded to inquiries via phone, email, and in-person, providing timely and accurate information about food distribution schedules and eligibility.

Collaborated with team members to develop and implement strategies to enhance client satisfaction and streamline service delivery.

Maintained accurate records of client interactions and feedback to identify trends and improve services.

Trained new staff and volunteers on customer service best practices and organizational policies.

Effectively showcased telecom products and services to increase customer interest and sales.

Consistently met or exceeded individual and team sales goals.

Conducted outreach efforts to raise awareness about available resources and promote community engagement.

Resolved customer complaints with empathy and efficiency, ensuring a positive experience for all clients.

Participated in team meetings to discuss service improvements and share insights from client interactions.

Nordia, Toronto (Customer Service and Sales Representative) July 2024 – August 2025

Built and maintained strong relationships with clients, understanding their needs to provide tailored solutions.

Closed new sales by delivering tailored solutions to meet customer needs.

Exceeded sales targets through upselling and cross-selling services.

Consistently turned prospects into long-term customers, driving revenue.

Consistently exceeded sales targets through proactive outreach and effective follow-up.

Delivered engaging product presentations to educate clients on service offerings and benefits.

Identified new business opportunities by analyzing market trends and customer feedback.

Ensured high levels of customer satisfaction by providing prompt and effective support.

Collaborated with team members to enhance sales strategies and improve overall customer experience.

Cliffside Finance (Customer Care Specialist ) October 2025 – April 2026

Managed outbound calls, addressing client inquiries about investment accounts and enhancing satisfaction.

Maintained a strong understanding of financial products to provide accurate information to clients.

Resolved customer issues promptly while ensuring compliance with policies and regulations.

Utilized effective listening and questioning skills for efficient call resolutions.

Identified retention opportunities to strengthen customer relationships.

Collaborated with team members to support a customer-focused culture and departmental goals.

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