Customer Service Representative
Resume:
Leslie Pixley
Customer Service Representative
Dedicated Customer Service Representative with over 5 years of experience in administrative roles and direct customer interactions. Proven ability to maintain accurate records, streamline processes, and exceed operational goals while adhering to high standards of confidentiality and professionalism. Achievements include enhancing information accessibility and fostering positive client relationships. Committed to delivering exceptional service and ensuring customer satisfaction in every interaction, ready to contribute effectively to prospective teams in Cheyenne.
WORK EXPERIENCE
Administrative Assistant
LCCC
Cheyenne 05/2022 – 02/2026
Executed data entry and maintained accurate records while effectively communicating with instructors and staff. Promoted an organized and safe work environment through diligent oversight. Facilitated timely meetings and provided instructors with updated student information. Ensured precision and efficiency in managing student records and information. Inputted student data into the database, enhancing information accessibility. Coordinated class schedules while consistently exceeding operational goals. Delivered high-quality communication to foster positive interactions with both employees and students. Adhered to deadlines, supporting instructors and students in maintaining schedules. Complied with FERPA regulations to ensure student privacy. Addressed inquiries in person and over the phone with professionalism. Conducted thorough audits of student records, ensuring all documentation met standards. Streamlined administrative processes to bolster accuracy and efficiency in daily operations. Cashier/Barista
Sodexo
Cheyenne 08/2012 – 05/2022
Maintained a consistently safe and clean working environment, prioritizing health standards. Adapted work procedures to align with production schedules efficiently. Diligently enforced cleanliness and safety protocols throughout operational hours. Mitigated store losses through vigilance, attention to detail, and strong ethical practices. Educated and trained new employees on operational standards and customer service practices. Collaborated with team members to execute cashier responsibilities, assist customers, and maintain cleanliness. Conceptualized and implemented innovative display ideas to enhance product visibility. Resolved product-related issues, advocating for the benefits of new technologies. Expressed gratitude to customers, fostering loyalty and encouraging repeat visits. Managed quality interactions with customers, ensuring exceptional service and product representation. Oversaw ordering and inventory management to ensure adequate stock levels. Job Coach
Goodwill
Cheyenne 10/2010 – 02/2014
***********@*****.*** Cheyenne, 82007, WY
Commenced as a Rehabilitation Specialist, providing foundational support. Engaged with clients within their home environments to foster independence. Assisted clients with activities of daily living, promoting self-sufficiency. Administered medications and performed additional tasks as needed. Transitioned to the role of Job Coach at Goodwill, enhancing client support. Guided clients in fulfilling job duties while maintaining focus on assigned tasks. Office Manager
WIC
Cheyenne 07/2007 – 12/2009
Implemented detailed administrative and procedural processes to elevate accuracy and efficiency. Monitored and documented deadlines for daily inquiries promptly. Managed inventory for medical supplies, insurance records, and patient charts through an online tracking system.
Updated patient accounts and information meticulously on a daily basis. Handled a high volume of incoming and outgoing calls for a bustling medical office. Standardized filing systems within the department to enhance operational efficiency and improve communication as the primary liaison among departments, clients, and vendors. Coordinated patient admissions and prepared necessary medical records and agreement packets. Processed and safeguarded confidential patient information rigorously. Cultivated trusting relationships with clients, earning their loyalty and appreciation. Established a communication framework that ensured clarity and support among staff. EDUCATION
Associate's Degree - Allied Health
IBMC
WY 03/2008 – 12/2010
SKILLS
HIPAA certified Maintain Records data entry
Input student information into the
database
audit student's charts Medical supply inventory
insurance records patient charts online tracking system ordering and inventory customer service confidentiality fast learner dedicated loyal
Enforced and maintained a safe and Quality communication attention to detail clean work environment
integrity Team member customer support
client relationships empathetic Problem Solving
Critical Thinking English Language Oral Comprehension Oral Expression Speech Clarity Active Listening
Speaking Reading Comprehension Record Keeping
Billing Clerical Service Orientation
Coordination Social Perceptiveness Problem Sensitivity Deductive Reasoning Inductive Reasoning
LANGUAGES
English
REFERENCES
Deadra Jack
Stay at home Mom, Home
Personal reference known for 15 years.
Linda Brewer
Retired Military, Retired Military
Personal reference known for 5 years.
Karen Milmont
Manager, WIC
Business reference known for more than 10 years.
Contact this candidate