Customer Service & Cybersecurity Support Specialist

Tony Rutledge

Readfield, Maine

(**)***-****

Email: *********.**@*****.***

SUMMARY:

Highly motivated professional with 15 years of experience with the public, a strong work ethic and commitment to tasks. Organized with the ability to prioritize work and provide exceptional customer service and satisfaction in high pressure settings while meeting sensitive deadlines. HIGHLIGHTS OF QUALIFICATIONS:

● Self-motivated, able to work both independently and in team settings

● Effective in tactfully communicating with customers and co-workers in both verbal settings and written forms

● Well organized and able to proficiently meet deadlines RELEVANT EXPERIENCE:

Organization and Customer Service

● Provided Data sheets

● Listened to feedback and pursued solutions

● Assisted customers

Problem Solving

● Calculated budgets to meet company needs

● Resolved any issues

Specific Experience

● Course study in Cyber Security Analyst

- Training in Foundations of Cyber security, domains, SIEM, NIST, and protection of networks and information.

● Microsoft Word, Excel, and Edge

WORK EXPERIENCE

Kents Hill School. Readfield, Maine. Custodian

Nov. 2023- Present

Central Maine Power Company Augusta, Maine. Customer Service Representative June 2023- September 2023

Millsy’s Cleaning Augusta, Maine Carpet Technician (Part time)September 2018– June 2023

Le Calumet Club Augusta, Maine Assistant Chef (Part Time)September 2018 – January 2020

Army Family Morale Welfare & Recreation: Youth Center February 2016- April 2018

Fort Rucker, Alabama Lead Cook (Full time)

EDUCATION:

Coursera: Google Cybersecurity specialization

August 2025

Full Sail University Winter Park, Florida

Jan 2013

Cony High Augusta, Maine Diploma/Degree June

2010

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