Administrative Support & Client Services Specialist

Janie A Semprevivo

Pomona, NY 201-***-**** ***********@*****.***

LinkedIn: linkedin.com/in/janie-semprevivo-9

PROFESSIONAL SUMMARY

Administrative support professional with extensive experience coordinating schedules, communicating with clients, maintaining records, and supporting daily operations in fast-paced service environments. Recognized for strong organization, attention to detail, and dependable customer service.

CORE SKILLS

Administrative Support, Customer Service, Word, Excel, Phone and Email Communication, Appointment Scheduling, Calendar Management, Data Entry, Recordkeeping, Client Intake, Document Organization, Time Management

PROFESSIONAL EXPERIENCE

Miss Molly’s Lap of Luxury Grooming, Englewood Cliffs, NJ

Pet Groomer/Client Service Support

November 2022 – April 2026

Built a strong client base within six months through responsive communication, personalized service, and consistent follow-through.

Documented health and service-related concerns during appointments and communicated updates clearly to clients, supporting timely follow-up and strong customer service.

Supported daily operations by coordinating appointment scheduling, client intake, annual pricing updates, and workflow processes that improved efficiency.

Wag ‘N Wash Inc., East Rutherford, NJ

Founder/Owner

April 2000 – September 2022

Managed daily operations for a client-focused small business for more than 20 years, overseeing scheduling, service coordination, and administrative support functions.

Coordinated marketing and community outreach efforts that increased local visibility, supported customer engagement, and strengthened business growth.

Oversaw financial reporting, staff training, appointment scheduling, and regulatory compliance to keep operations efficient, accurate, and organized.

Maintained detailed client records and service histories to support accurate documentation, continuity of service, and efficient day-to-day operations.

EDUCATION & CERTIFICATIONS

Bachelor of Business Administration (BBA), Public Relations, Advertising, and Applied Communication

Baruch College, New York, NY

Pet CPR, Recertified 2026 Reiki Level II Practitioner AKC Certified Safe Groomer

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