Administrative Assistant and Lab Support

ELIZABETH WOOTEN, Administrative Assistant

Anthony, 32617, 352-***-****, ******************@*****.*** SUMMARY Highly organized and detail-oriented professional with extensive experience in administrative support, workflow management, and customer service. Proven ability to manage specimen accessioning, order verification, and central processing operations, ensuring efficient workflow. Skilled in handling high- volume phone lines, coordinating tasks, and maintaining compliance. Eager to leverage strong organizational and multitasking capabilities to support internal operations and streamline workflows at Local First Arizona. WORK EXPERIENCE

Lab Assistant I (Part Time)

AdventHealth Ocala

09/2018 – Present Ocala

Managed specimen accessioning, order verification, label generation, and workflow routing utilizing Epic Beaker (previously Cerner Millennium). Executed specimen handling, accurate labeling, and preparation for diagnostic testing.

Facilitated central processing operations to sustain optimal workflow efficiency.

Provided support for outpatient phlebotomy and specimen collection services.

Handled high volume phone lines, ensuring appropriate call routing. Maintained strict adherence to laboratory safety standards and regulatory compliance.

Independent Contractor Roles (Prior to Hire)

Various Clients

Ocala

Undertook contracted laboratory support functions for Quest Diagnostics and CHC Labs preceding formal employment.

Contributed to specimen handling, data entry, workflow management, and client communications.

Demonstrated consistent reliability, precision, and adept self management within unsupervised work settings.

Successfully transitioned to formal employment following a track record of high performance as a contractor.

PCR I

Quest Diagnostics

10/2012 – 05/2019

Performed phlebotomy and processed specimens within a high volume diagnostic laboratory environment.

Completed essential tasks including data entry, billing procedures, and patient registration.

Managed laboratory inventory and oversaw the ordering of necessary supplies.

Lab Assistant

CHC Labs

07/2010 – 10/2012

Independently operated the phlebotomy draw station. Executed data entry, processed billing, and managed specimen handling. Seasonal Positions Ocala

Various Employers

Served as a cashier at Michael’s and TJ Maxx during peak retail seasons. Delivered excellent customer service, operated cash registers, processed transactions, and assisted with stocking and floor merchandising. Exhibited reliability, accuracy, and strong communication skills in fast paced, high volume retail settings.

Early Customer Service Experience

Various Employers

Ocala

Held foundational roles as a cashier and customer service representative at McDonald’s, Circle K, Kangaroo, Burger King, and Dairy Queen. Cultivated robust communication, cash handling, multitasking, and rapid service delivery capabilities.

Established a strong base of reliability and customer engagement that underpins subsequent healthcare positions.

EDUCATION

Santa Fe College

Bachelor of Science, Medical Laboratory Science

Gainesville

Santa Fe College

Associate in Arts

Gainesville

Marion County Public Schools, CTAE

Certificate, Phlebotomy & Medical Laboratory Assisting Ocala

State of Florida Department of Education

High School Diploma

SKILLS Phlebotomy (venipuncture, capillary,

ER, outpatient)

Specimen processing, accessioning,

labeling

Epic Beaker LIS, Cerner Millennium

LIS

Central processing & workflow

coordination

Data entry, billing, order verification Inventory & supply management HIPAA compliance & safety

protocols

Patient interaction & customer

service

Phone triage & communication

REFERENCES,

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