Customer Service & Call Center Operations

e@ 805-***-****

eo *************@*****.***

oO Albuquerque, NM

CORE SKILLS

+ Customer Service

+ Call Center Operations

+ Active Listening

+ Conflict Resolution

* Data Entry

+ Phone Support

+ De-escalation Techniques

+ Problem Solving

+ Time Management

+ Multitasking

+ Team Collaboration

+ Microsoft Office

* Quality Assurance

+ Professional Communication

+ Remote Work Readiness

+ Customer Retention

EDUCATION

Full Sail University

Currently Pursuing a Degree

Online

RAYNA BLEA

@ Proressiona SUMMARY

Customer-focused professional with experience in call center operations, customer

service, manufacturing, and food service. Skilled in building rapport, resolving

customer concerns, de-escalating difficult situations, and providing exceptional

service in fast-paced environments. Strong communication, active listening, data

entry, and problem-solving abilities with a proven commitment to professionalism

and teamwork. Currently pursuing a degree through Full Sail University while

seeking opportunities in customer service, remote support, administrative support,

or call center roles.

PROFESSIONAL EXPERIENCE

Professional Interviewer

NORC at the University of Chicago Albuquerque,NM March 2023 - December 2023

+ Conducted high-volume outbound and inbound telephone interviews while

maintaining professionalism and confidentiality.

+ Built trust and rapport with individuals from diverse backgrounds through

effective communication and active listening.

+ Handled challenging conversations with empathy, patience, and professionalism.

+ Maintained accurate records and entered detailed information into computer-

based systems.

+ Met and exceeded productivity and quality standards in a fast-paced call center

environment.

+ Effectively addressed concerns and questions while ensuring a positive

participant experience.

+ Demonstrated strong verbal communication and problem-solving skills.

+ Collaborated with supervisors and team members to achieve department goals.

+ Maintained consistent attendance, reliability, and professionalism.

Assembly & Shipping

ABB Albuquerque, NM June 2025 - October 2025

+ Assembled products according to specifications while maintaining high-quality

standards.

+ Performed inspections and quality checks to ensure product accuracy and compliance.

+ Worked efficiently to meet production goals and deadlines.

+ Maintained a safe, organized, and productive work environment.

Food Expeditor

Outback Steakhouse Albuquerque, NM September 2024 - April 2025,

* Coordinated communication between kitchen and front-of-house staff to

ensure timely service.

+ Managed multiple priorities during high-volume shifts while maintaining accuracy.

+ Resolved order discrepancies quickly and professionally.

* Assisted in delivering exceptional customer experiences through teamwork

and attention to detail.

* Maintained compliance with health, safety, and food quality standards.

Contact this candidate