Retail Coffee Operations Leader
Resume:
Killeen, TX
Relocatable
***********@*****.***
Larie Fowler
Professional Summary
Results-driven retail leader with extensive experience managing high-volume cafe operations, developing teams, and driving business performance. Known for strong leadership, operational organization, and creating exceptional customer experience. Proven ability to increase sales, improve team engagement, and maintain operational excellence in fast-paced environments. Skills
● Performance Management
● Conflict resolution
● Labor Scheduling
● KPI monitoring
● Accelerated Development Program leader
● Team leadership and mentoring
EXPERIENCE
Starbucks, Lampasas, TX — Coffeehouse Leader
Sep. 2023 - PRESENT
● Lead, coach, and develop partners to strengthen service quality and team performance
● Oversee hiring, onboarding, and build training plans for new hires
● Monitor sales metrics, labor, and operational performance to meet company goals
● Manage inventory, ordering and administrative reporting including payroll verification
● Created and led development programs area wide to meet company goal of 90% internal promotion
Starbucks, Ft. Myers, FL — Assistant Manager
Nov. 2022 - Aug. 2023
● Led daily floor operation in high-volume store environment while supporting team development
● Resolved customer escalations and maintained strong brand experience standards
● Increased weekly sales from $67k to $89k through improved operations and staff performance
Starbucks, Laurel, MD — Shift Supervisor
June 2019 - Oct. 2022
● Maintain inventory levels and minimized loss
● Worked closely with leader to accomplish company goals and objectives
● Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
HMS Host, Ft. Myers,FL — Trainer
Oct. 2017 - May 2019
● Used company tools and resources to properly train employees
● Cultivated and maintained work culture through team building
● Oversaw shift operations to create quality products that met company standards
Purchase Tax & accounting, Ft. Myers, FL— office assistant Feb. 2016 - Jul. 2017
● Schedule Appointment, Maintain personal calenders
● Compiled,copy,and sort files and records of office activities and business transactions
● Delivered messages and ran errands
EDUCATION
Arizona State University — Psychology
MONTH 2024- Present
AWARDS
Manager of the quarter Q1 2023
M.U.G Award 2024
Quarterly excellence Q2 2025
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