Office manager, coach, educator

Rosanne Venci

My name is Rosanne Venci, and I hold a master's degree in Psychology from Nova Southeastern University. My background in education, counseling, and medical clinic management has always been centered on a holistic approach to helping others. As a Professor of Psychology at Keiser University for 12 years, I have had the privilege of teaching and mentoring students to help them reach their goals. Managing a medical clinic and counseling patients struggling with their weight and life obstacles has also been one of the most rewarding parts of my career.

I am passionate about helping individuals overcome internal challenges, build self-esteem, and create measurable goals that lead to lasting success. I enjoy working with anyone striving to create a better path forward—because we all deserve to live our best life, one day at a time. Skills

• Clinical & Client Support

• Weight-loss counseling and bariatric support

• Intake assessments & progress monitoring

• Education, lesson planning, individualized Instruction Proficient in Microsoft Office (Word, Outlook, PowerPoint, Excel)

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• Learning Management Systems

• Strong communication & interpersonal Skills

• Administrative & Office Management

EHR implementation & Confidential documentation (HIPAA compliant)

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Work History

Address Tallahassee, FL 32309

Phone 850-***-****

E-mail ************@*****.***

Dec 2025 -

Current

Legal Medical Records/Medical Billing Coordinator

Tallahassee Pain & Weight Loss, LLC, Tallahassee, FL Managed end-to-end legal medical record retrieval and billing, including subpoena compliance, EHR extraction, HIPAA adherence, and invoicing for legal requests.

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Coordinated billing processes to ensure timely submissions and reduce claim denials.

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Processed and fulfilled legal requests for medical records, including subpoenas, attorney requests, and authorizations.

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Coordinated secure delivery of medical documentation to attorneys, insurers, and authorized parties.

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Maintained strict confidentiality of patient information and ensured accurate release of records.

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Responded to time-sensitive legal inquiries and ensured deadlines were met for litigation support.

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Jan 2017 -

Nov 2025

Weight Loss Counselor

Tallahassee Pain & Weight Loss, LLC, Tallahassee, FL Developed personalized weight loss plans based on individual client assessments and their lifestyles.

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Collaborated with healthcare providers to ensure holistic approaches to client wellness and progress tracking.

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Provided motivational coaching and accountability support to help patients stay committed to treatment plans and achieve weight loss goals.

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Explained treatment options including supplements, injections, meal plans, and physician-supervised weight loss programs to improve patient understanding and compliance.

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Maintained accurate patient records, progress notes, and treatment documentation in electronic health record (EHR) systems.

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Assisted with patient retention by building strong client relationships, addressing concerns, and ensuring a positive patient experience throughout treatment.

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Scheduled follow-up appointments, managed patient communications, and handled administrative tasks related to treatment plans and program enrollment.

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Jan 2014 -

Nov 2025

Office Manager

Tallahassee Pain & Weight Loss, LLC, Tallahassee, FL Managed day-to-day front-office operations, including appointment scheduling, patient check-in/out, and maintained a professional clinic environment.

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Recruited and hired physicians, nurse practitioners, nurses, medical assistants, and administrative staff.

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Reviewed and screened all applicant resumes, conducted initial candidate evaluations, and coordinated interview selections.

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Conducted client consultations, explained program components, and developed individualized plans aligned with practitioner guidance.

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Handled patient billing, payments, analyzed complex Explanation of Benefits and insurance queries.

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Trained new staff on office procedures, patient intake, and compliance standards

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Managed office supply inventory and restocked medical/administrative materials

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Managed the main office phone line, coordinating patient scheduling, inquiries, and daily administrative communications.

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Handled attorney and client correspondence for personal-injury patients, ensuring timely and accurate documentation

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Implemented Practice Fusion as the clinic's electronic health record (EHR) system, including setup, staff training, and workflow integration

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Oct 2012 -

Dec 2023

Professor of Psychology & Lifespan/Human Development Keiser University, Tallahassee, FL

Designed and delivered undergraduate and graduate courses in lifespan development, human development, developmental psychology, and related subjects

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Developed and refined syllabi, lecture content, assignments, and assessment tools aligned with accreditation standards

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• Provided individual mentorship and academic guidance to students Collaborated with department colleagues to evaluate and update curriculum, map program learning outcomes, and support continuous improvement

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Utilized learning management systems and educational technology to deliver content, track student performance, and enhance student interaction

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Fostered inclusive classroom environments that respect diversity, encourage critical thinking and support student-centered learning

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• Integrated real-world case studies to enhance student understanding Jan 2001 -

Sep 2012

Certified Private Tutor and Tester

Successful Keys to Learning, Plantation, FL

Developed and delivered individualized instructional plans for students preparing for standardized exams

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Implemented tailored learning strategies to support cognitive, behavioral, and developmental needs of children with ASD, ADD, and ADHD.

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Administered testing sessions, scored results and provided detailed feedback to students and parents

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Evaluated student learning needs, identified gaps and implemented targeted remediation strategies

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Maintained accurate testing records, compliance documentation and confidentiality of student information

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Communicated progress reports to students, parents, program directors and recommended next steps

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Coordinated with educational staff to monitor student performance, attendance and improvement trends

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Jan 1995 -

Jan 2001

Behavior Counselor and Private Tutor

A Brighter Tomorrow, Davie, FL

Provided one-on-one academic support across core subjects, tailoring lessons to each student's learning style

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Provided individualized educational support to children diagnosed with Autism Spectrum Disorder (ASD), ADD, and ADHD.

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Developed individualized behavior plans to address attention, motivation, and self-management needs

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Used positive-reinforcement strategies to improve student behavior, focus, and task completion

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Tracked academic progress and behavioral milestones, adjusting strategies as needed

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Communicated regularly with parents and caregivers regarding progress, goals, and recommended interventions

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Created structured study routines to build executive-functioning skills, including organization and time management

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Supported students with homework, test preparation, and skill-building activities

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Maintained accurate session notes and ensured a safe, supportive learning environment

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Aug 1993 -

Dec 1995

Bariatric Support Counselor

West Taft Medical Center, Hollywood, FL

• Provided one-on-one counseling to bariatric patients before and after surgery Educated patients on nutrition, lifestyle changes, and long-term weight- management strategies

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Conducted intake assessments to evaluate emotional readiness, health habits, and support needs

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Guided patients through behavior-change techniques to improve adherence and postoperative outcomes

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• Monitored progress, documented notes, and adjusted care plans as needed Facilitated supportive conversations to address anxiety, motivation, and emotional challenges

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Collaborated with medical providers, dietitians, and clinical staff to coordinate patient care

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• Maintained HIPAA-compliant records and ensured patient confidentiality Provided resources, follow-up reminders, and encouragement to support long-term success

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Education

Aug 1997 M.S.: Psychology

Nova Southeastern University - Davie, FL

• 3.6 GPA

• Dean's List: Fall Semester

Aug 1993 B.A.: Psychology

Florida International University - Miami, FL

• 3.5 GPA

Undergraduate Research — Longitudinal Study on Child Behavior and Environment: Assisted with data collection, observation, and analysis for a multi-year developmental research project.

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Certificates

TESOL/TEFL (Teaching English to Speakers of Other Language/Teaching English as a Foreign Language) Certification - World TESOL Academy

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