IT Support and Systems Administrator
Resume:
Emmanuel O Amoje
*********@*****.***
SUMMARY
Experience an IT position where my wealth of expertise and over Ten years of experience can be utilized to enhance and maximize productivity and profitability of any company.
Technical support for desktops/laptops and users access to network and applications.
Provided remote support through Altiris software, VPN access, and wireless connections.
Resolved hardware /software issues, patches, applications, upgrades, networking and connectivity.
Customer’s Help Desk and Network support of products & Services, Win10, Win11, IIS6 & IIS7.5
Implement, deploy, Imaging (MDT) SCCM, SCOM and manage Windows servers 2008, 2012, 2016 with Hyper V & VMWare, Active Directory Federation services and power -Shell Automation.
Answering inbound calls inquiries, responding to user issues with pc’s, micros, printers, and credit card readers.
Perform and implement systems on MDT, Exchange Server, Image Now and SCCM image deployment solutions and networking. (DNS, IIS and TCP IP)
Strong expertise in ITIL v3 framework, incident/problem management, and ITSM tools including ServiceNow.
Proven ability to support complex infrastructure ecosystems including virtualization, storage, networking, and unified communications.
Administration of IIS, WebSphere, Exchange-Server (2007, 2010, 2013) office 2016, configuration, Implementation, deployment and trouble-shooting for internal and external clients.
Skilled in automation, CI/CD, monitoring tools, and cross-functional collaboration to deliver SLA-driven services. Adept at executive support, vendor management, and continuous service improvement.
Using Dell Migration Tool for deployment and scripting, support, system performance and
Create manage, resolve, and close tickets for IT service support using the ServiceNow Ticket Management System
Migrated from a Poland location to a US-based data center running on a VM system
Perform IT support including issue triage, technical troubleshooting, workarounds, and resolution delivery and escalation as needed for end-user issues in a VMWare virtual environment.
Proactive monitoring, IIS6, & IIS7.5, Win8 support, Semantic-packaging-too, and SQL monitoring.
Configuration of SAN & NAS, monitoring and implementation of SCCM, ADFS, Spot-light (SQL) and MDT.
User’s provisioning of applications and machines (laptops, Desktops & Workstations)
Application deployments, assets control (Software & Hardware) and management.
AREAS OF EXPERTISE
Windows Servers 2000, 2003, 2008, 2012, Active Directory, Exchange, MS office (2010, 2013 & 2016)
Administer & manage MS Hyper V, create permissions, groups, and IBM WebSphere 6/7 servers.
Data migration Win XP to Win7, Win8, Win10, Mac, Power Shell Scripting, Lotus Notes, Outlook, Black-Berry, Break/Fix, Imaging using SCCM, Semantic-packaging, networking and connectivity.
Administer MS Exchange, WebSphere, SharePoint 2010, Ecommerce, VMWare and Citrix.
Server LAN / WAN optimization, Load-balancer, backups, DataDog monitoring, maintenance jobs.
Programming- Basic, Pascal, C, Trouble-shoot clustered SQL servers 2005 & 2008.
Configuration, Trouble-shooting of services, Linux and UNIX Client Server Applications.
Hardware / Software Troubleshooting of systems, applications, VPN access.
Administer, manage, ADFS, SAN & NAS configurations and Trouble-shooting IIS 6.X and higher.
Windows performance monitoring, event logging, documentation and vendor management.
Assemble & repair HP DL380/385, printers-management, repairs, deployment & trouble-shooting
Project Leader and Administrator for 20 workers (Total) and up to about 5000 users (work-stations and printers) and 5 tech-leads for Raytheon and JC Penny respectively.
Cad Design, Networking, IIS, DNS, Migration, Clustering, installation, upgrades, and mirroring.
User, network, disk- management, Citrix and RDP servers.
Provides applications and problem management support for both Hardware & Software teams.
Provides management changes, facilitation and recommendation for production processes.
CORE SKILLS
IT Service Management: ITIL v3, Incident, Problem (RCA), Change & Release Management
ITSM Tools: ServiceNow, Remedy, AutoSys
Infrastructure: Servers, OS (Windows/Linux/Unix), Virtualization, Containers
Virtualization Platforms: VMware, Hyper-V, Nutanix AHV (exposure), VCF (exposure)
Storage & Compute: SAN/NAS, Dell, HP, Cisco UCS, HPE Synergy
Monitoring Tools: SCOM, Splunk, Dynatrace
Cloud & DevOps: AWS, Azure AD, CI/CD, GitHub
Scripting: PowerShell, SQL, Shell scripting
Networking & UC: LAN/WAN, Cisco, VoIP, WebEx, MS Teams, Call Center technologies
Collaboration Tools: Office 365, Exchange, Mobile devices (iOS/Android/Tablets)
Automation Tools: SCCM, MDT, Intune, Ansible (exposure), Kubernetes (exposure)
Other: Vendor Management, Asset Management, SLA/KPI Metrics, Continuous Improvement
EDUCATION:
Major-Electronics Engineering Technology from Collin County College,in 2012
Minor-Software Development from New Horizons Computer Learning Center Jan 2013.
MCITP Server Administrator.from El Centrol College (GED) in 1985.
CERTIFICATIONS:
CompTIA A +
Network +
MCITP
Server configuration R2 2008
Cyber Security in progress (Security+, CEH & CND)
Dell Computers
Toshiba HP (Laser-jets, Desk-jets printers) Lexmark & Canon.
PROFESSIONAL EXPERIENCE
Barrister Global Services- Dallas, Texas. / CSI computer Repairs Feb 2025 – Present.
Desktop support Level III
Responsibility:-
Printers, computer repairs, manage services, deploy & trouble-shooting DFS servers.
Configurations, parts replacement, installs, outlook, MDT-Imaging, SCCM, Semantic-packaging, and networki
Set ups, diagnosis, page-counts, E-commerce, network trouble-shooting and system applications.
Customer’s Help Desk and network support of products & services, Win10, Win11, IIS6 & IIS7.5
Mac set-up, troubleshooting, installation, ADFS, support & VMware applications.
Delivered ITIL-based incident and problem management, ensuring SLA compliance
Provided executive and end-user support including mobile devices, conferencing, and collaboration tools
Managed infrastructure monitoring and event management, proactively resolving system issues.
Configured and troubleshot voice services, AV, cameras, call routing, and call quality issues.
Trouble-shooting AV & cameras ( Cisco ) issues as regards conference rooms and meetings.
Coordinated with vendors for Dell/HP hardware support and lifecycle management
Implemented continuous improvement initiatives to reduce recurring incidents
Automated server maintenance and DataDog monitoring & using Linux and scripting tools.
Utilized Splunk and Dynatrace for performance monitoring and troubleshooting
Resolving software and hardware issues, configuration, and implementation of SCCM, UNIX & Citrix.
Support for I-phones and Android phones, I-pads, video-conferencing, Active Directory, GP, SCCM, & FSMO.
Strong knowledge and trouble-shooting skills relating to Outlook, Exchange and Lync.
Support for users during and after migration, security, deployment and implementations.
Products and systems upgrade (Migration) to the Cloud and service management for MS office 365.
Assist Office 365 customers with configuration of onboarding tools and processes technology.
Analyze, develop and communicate key Onboarding process and technology improvements.
Using Linux to for server s automation process, testing, maintenance and monitoring.
Data trouble-shooting with Splunk and Dyna-trace to determine, monitor and isolate the production issues.
Support a large Dell Power Flex environment.
Bank of America/ADP Total Source June 2023 – Feb 2025
Production Support Engineer
Responsibility:-
Automation tool application troubleshooting, routine server operations, and production alerts monitoring.
Support CEW (Client–Engagement Workstation) applications for the New York Exchange.
Windows 10 imaging and configuration of PCs, Macs, workstations, and laptops using SCCM and MDT (2012).
Data troubleshooting using Splunk, Dynatrace, Vanguard, DNT, and FactSet to isolate issues.
System build validation and testing before production deployment.
Server troubleshooting, resets, management operations, and Active Directory support.
Trouble-shooting AV & cameras ( Cisco Hardware & Software ) issues as regards conference rooms and meetings.
Hardware asset lifecycle management, including decommissioning.
Inventory management processes, tagging, and data cleanup.
Supported call center environments, including voice infrastructure, agent desktops, and telephony systems
Participation in production support and change management processes.
Improved back-office efficiency through PowerShell-based automation.
Strong problem-solving, critical thinking, and troubleshooting skills.
Managed critical production incidents and root cause analysis (RCA) in enterprise systems
Supported CI/CD pipelines for application deployment and testing
Monitored infrastructure using Splunk and Dynatrace for event management
Delivered unified communication support (Cisco phones, WebEx, MS Teams)
Maintained SLA/KPI metrics and performance reporting.
Support Nutanix AHV/AOS and configuration.
Automated processes using PowerShell, improving operational efficiency
Supported asset lifecycle management and data center operations
Worked with AutoSys scheduling and job automation tools
CI/CD experience including build, test, deployment, and troubleshooting.
Asset tracking for data centers, hardware devices, and software.
Ticket management using Remedy, database checks, and desktop framework support.
Cisco phone authentication, Webex, and Microsoft Teams setup, troubleshooting, and permissions.
Conference room setup and maintenance with AV, cameras and unified communication tools.
Google Workspace setup, migration, testing, and configuration.
End-user support for PCs, printers, and peripherals via inbound queries.
User provisioning for applications and devices (laptops, desktops, workstations).
SCCM deployments, packaging, integration, and Autopilot with Intune.
Setup and configuration of Active Directory Certificate Services.
AutoSys job scheduling tool setup and environment maintenance.
Linux-based server automation, testing, maintenance, and DataDog monitoring of both servers & applications.
Network server tokenization, maintenance, and troubleshooting.
Big data system support (e.g., Teradata), including maintenance and troubleshooting.
Network application support, monitoring, and management.
Led planning, execution, and validation of Autodesk Vault upgrades.
Independent Financial ( Lead Engineer )/ Experis- McKinney, TX
Jan 2022 - Oct 2022
Production Support/Vulnerability Engineer
Responsibility:-
Patching, scanning, troubleshooting, and application remediation using Rapid7.
Asset management, vulnerability resolution, and software upgrades using Lansweeper and ConnectWise.
E-commerce testing, scheduled deployments, and production support.
Daily use of ServiceNow for ticket monitoring and queue management.
Incident monitoring and support coordination with IPCS team.
Created and managed change requests for configuration updates and software/version upgrades.
Supported enterprise virtual servers as part of the Enterprise Management System team.
Administered Messaging & Collaboration accounts (user provisioning, group management, Kerberos, and deprovisioning per compliance).
Performed problem management and RCA for vulnerabilities and production issues.
Managed change and release processes for infrastructure updates
Conducted vulnerability scanning using Rapid7 and remediation planning.
Trouble-shooting AV & cameras ( Cisco ) issues as regards conference rooms and meetings.
Avaya phones Hardware & Software trouble-shooting AV with cameras .
Coordinated vendor and supplier management activities
Automated reporting and scripting using SQL and PowerShell
Managed asset lifecycle and compliance tracking
Provided technical expertise, recommendations, and service optimization feedback to internal IT teams.
Managed email integration with mobile devices and unified communication systems.
Unix server troubleshooting, production support, and system management.
SQL scripting, database queries, and automation support.
Generated monthly reports for management on tasks and operations.
Supported POS terminals running third-party applications.
Support Nutanix AHV/AOS and configuration.
Application deployments, asset control (hardware/software), and AWS environment support.
Created and managed AutoSys job definitions, scheduling, calendars, monitoring, and troubleshooting job failures.
Cisco phones, Webex, and Microsoft Teams setup, authentication, troubleshooting, and permissions.
Conference room setup and maintenance with AV, cameras and collaboration technologies.
Recommended process improvements and trained resources on build, release, and change management.
Security monitoring, vulnerability management, and incident response remediation.
Troubleshot deployment logs and scripts in Lansweeper and ConnectWise.
Led Autodesk Vault upgrade planning, execution, and validation.
Managed a team of 4–5 technicians for help desk support, patching, remediation, and device imaging (Autopilot & Intune).
Network server tokenization, maintenance, troubleshooting and DataDog monitoring of both servers & applications.
Support Nutanix AHV/AOS and configuration.
Big data system support (e.g., Teradata), including maintenance and troubleshooting.
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