IT Support & Cybersecurity Bootcamp Trainee

Madison Starobin

Phoenix, AZ 818-***-**** *******.********@*****.*** www.linkedin.com/in/madison-starobin https://github.com/madisonstarobin

Detail oriented professional transitioning into IT with experience supporting internal systems, troubleshooting user issues, and managing high volume requests in fast paced environments. Strong communicator with a structured, analytical approach to problem solving. Skilled in documentation, escalation workflows, and user support. Currently completing the ASU Cybersecurity Bootcamp to build hands on technical experience in networking, security fundamentals, Linux, and incident response.

TECHNICAL SKILLS

● Operating Systems: Windows 10/11, macOS

● Tools: Microsoft 365 (Outlook, Teams, SharePoint), Box, Basecamp

● Support Skills: Troubleshooting, ticket triage,

escalation, user onboarding, process documentation

● Foundational IT Knowledge: Networking basics,

MFA/account access support, system navigation, device setup

● Languages/Other: Basic HTML, Python, workflow

optimization, communication workflows

EXPERIENCE

Communications Specialist, Summit Law, 2024 - 2025

● Managed high volume internal communication workflows and ensured urgent issues were escalated and resolved quickly.

● Coordinated system access needs, schedules, and cross department communication for attorneys and leadership.

● Drafted and distributed 3–5 time sensitive internal alerts daily, supporting rapid incident response.

● Improved internal processes (PO box routing, paralegal workflows), reducing turnaround times and increasing operational efficiency.

● Created structured documentation for communication procedures, enhancing clarity and consistency across teams.

Customer Service Associate, Sandra and Leon Levine Jewish Community Center, 2023 - 2024

● Handled 75+ customer interactions daily, resolving issues, answering technical questions, and escalating complex problems appropriately.

● Supported internal systems through scheduling, reporting, and front desk communication.

● Provided first line troubleshooting for account, membership, and access issues. Communication Intern, Chico Housing Action Team, Spring 2023

● Managed digital platforms and created 50+ content pieces to support outreach and fundraising.

● Integrated real time data and trends into messaging to improve engagement.

● Designed digital assets and email templates using Canva and Mailchimp.

● Coordinated content calendars and cross team communication to maintain consistent workflows. Mail Manager, California State University Chico - University Housing, 2022 - 2023

● Managed internal communication and scheduling across a 14 person team, ensuring coverage and operational continuity.

● Created and distributed semester wide schedules, balancing staff needs with system requirements.

● Supported internal systems by routing PO box mail and managing high volume distribution for 1,400+ residents.

● Maintained accurate logs and documentation for mailroom operations. EDUCATION

ASU Cybersecurity Bootcamp — Arizona State University In Progress — Start Date: January 12, 2026

Hands-on training in networking, Linux, security fundamentals, incident response, SIEM tools, vulnerability scanning, and defensive/offensive security concepts. B.A. in Public Relations — California State University, Chico (2023) Dean’s List — 8 consecutive semesters

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