Remote Operations & Team Leadership Manager

Athena Danna

Hutto, TX Open to Remote Roles

512-***-**** ️ ***********@*****.***

Professional Summary

Operations and team leadership professional with 5+ years of experience managing high-volume environments and leading teams of 20+ employees. Proven ability to coordinate workflows, optimize processes, manage scheduling, and improve performance metrics. Experienced in customer service operations, inventory logistics, and staff development. Seeking a remote role where I can support team performance, streamline operations, and deliver strong customer outcomes.

Core Skills

Remote Team Coordination

Operations Management

Scheduling & Workforce Planning

Customer Support & Escalation Handling

Performance Tracking & Reporting

Process Improvement

Inventory & Logistics Coordination

Training & Onboarding

Cross-functional Communication

Microsoft Office (Word, Excel)

Professional Experience

Sales / Logistics Manager

Academy Sports & Outdoors – Hutto, TX

Oct 2024 – Present

Manage operations across 4 departments, leading a team of 20+ employees to meet performance and service goals

Coordinate workflows, staffing, and inventory processes to maintain operational efficiency

Monitor KPIs and identify improvement opportunities, contributing to stronger team performance

Train and mentor department leads, improving accountability and productivity

Conduct performance evaluations and provide coaching to support employee development

Softlines Team Lead

Academy Sports & Outdoors

Jan 2023 – Oct 2024

Supervised daily operations for a team of 5, ensuring task completion and customer service standards

Tracked performance metrics and communicated insights to leadership for operational improvements

Coordinated merchandising and workflow priorities to support store efficiency

Assistant Manager

QuikTrip

Jan 2022 – Dec 2023

Supported daily operations in a fast-paced environment, ensuring service quality and team efficiency

Managed employee scheduling and shift coverage to optimize labor costs and performance

Handled customer escalations and resolved issues to maintain satisfaction

Oversaw inventory control, reducing waste and improving stock accuracy

Kennel Technician Supervisor

Hearts and Paws

Jan 2021 – Dec 2022

Supervised daily operations and staff supporting the care of 50+ animals

Trained team members on procedures and maintained operational consistency

Managed scheduling, records, and coordination of daily activities

Kennel Shift Manager

Dog Boys Dog Ranch

Jan 2018 – Dec 2021

Led shift operations managing care logistics for 150+ animals

Coordinated team responsibilities and ensured adherence to safety and sanitation standards

Maintained workflow efficiency during high-demand periods

Education

Associate Degree (In Progress or Completed — update if needed)

Certifications

Driver’s License

TABC Certified

Food Handler Certification

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