Client Scheduling and Administrative Support

Jessica Kaczor

New Kensington, Pennsylvania 724-***-**** ********@*****.***

Professional Summary

Client-focused professional with 3+ years of experience in client service, scheduling, and administrative support within fast-paced environments. Strong background in communication, organization, and problem resolution. Proficient in Microsoft Office with a proven ability to manage client relationships, coordinate schedules, and maintain accurate records in both independent and team settings.

Experience

Danielle’s Dirt Busters — Cleaning and Scheduling Coordinator

New Kensington, Pennsylvania

[June 2015 – Present]

Managed client scheduling, coordinating appointments and optimizing daily routes for efficiency

Communicated directly with clients to confirm services, address requests, and ensure satisfaction

Delivered high-quality residential cleaning services with strong attention to detail

Built positive client relationships through reliability and professionalism

Handled multiple client accounts while maintaining organization and time management

Sheetz Shift Supervisor — New Kensington, PA

July 2009 – February 2019

Delivered high-quality customer service by resolving issues and ensuring a positive experience

Trained and supervised employees, fostering teamwork and communication

Managed transactions, cash handling, and reporting with a high degree of accuracy

Coordinated inventory and vendor interactions using strong organizational skills

Edgar Industries Data Entry Operator

New Kensington, PA

April 2009 – April 2011

Performed high-volume, accurate data entry in a deadline-driven environment

Managed accounts receivable tasks, including invoicing and reconciliations

Maintained organized records and handled documentation requests

Collaborated with internal teams to ensure timely processing of information

Core Skills

Client Communication • Scheduling & Coordination • Customer Service

Data Entry • Microsoft Office (Word, Excel, Outlook)

Administrative Support • Time Management • Attention to Detail

Problem-Solving • Multitasking

Education

Bachelor of Science in Environmental Resource Management

Pennsylvania State University — University Park, PA

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