Front Desk Supervisor and Medication Aide
Resume:
JAMIE'
JONES
****************@*****.***
Myrtle Beach, SC 29577
My name is pronounced Jamiea Jones. I'm a mother, a personal chef, and a writer to name a few who's been very sick for several years. I didn't think I'd ever be back in the work force until covid19 happened and it seemed that, that was my opportunity to get back to work in the corporate world. When this journey first began, I'd been working for the same company and sister company starting as a front desk representative and then was promoted to the front desk supervisor. As a knowledgeable Front Desk Supervisor who was enthusiastic about improving team productivity and maximizing guest satisfaction. I excel in fast-paced environments with a motivational management style and resourceful mindset. Having multitasking abilities committed to maintaining professional relationships to increase profitability and drive business results. While doing this I was helping my sister with her business where I'm a Sales Supervisor. Though we are small we are dedicated to making quality products and making sure our customers are satisfied with our products. As a Certified Medication Aide for my other company my experience offers 2 1/2 years of healthcare expertise in the field and 5 1/2 years in-home taking care of my mother, grandmother, and now my father. Energetic and personable with thorough knowledge of medication, potential side effects and adverse reactions. Skilled in administering topical, oral, nasal and sublingual medications. Well-versed in monitoring vital signs for indications of medication issues and general health changes. These are just a few highlights or things that I have bought to the table for my other companies. Hopefully it gives you some insight of what I could do you for yours, if given the opportunity to work for your company I'll bring the same dedication, teamwork, and work ethic to your establishment.
PROFESSIONAL SUMMARY
Myrtle Beach Grove - Certified Medication Aide
3620 Happy Courts Drive, Myrtle Beach, SC 29588 • 07/2023 - Current Her Magical Flower - Sales Supervisor
876 Lancaster Loop, Hinesville, GA 31313 • 08/2022 - Current WORK HISTORY
Enhanced patient care by administering medications according to prescribed schedules and dosages.
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Reduced medication errors by maintaining accurate documentation of administered medications.
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Supported nursing staff by monitoring patients for side effects or adverse reactions to medications.
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Promoted patient safety with thorough knowledge of medication interactions and contraindications.
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Assisted in the management of medication inventory, ensuring the availability of necessary supplies and minimizing waste.
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• Supported needs of 40+ residents under long-term care. Boosted sales by engaging the customers and showing a strong knowledge of product overview and quality.
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Increased customer satisfaction by making sure they were aware of everything that our company offers including consultations.
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SKILLS
• Customer Service
• Communication
• Management
• Organizational Skills
• Problem Solving
• Adaptive Learning
• Word
• Excel
• RIGHTFAX
• Attention to Detail
• Documentation Accuracy
• Compassionate Care
• Medication Dispensing
• Vital Signs Monitoring
• Behavior Monitoring
• Blood Pressure Measurement
EDUCATION
SAVANNAH TECH COLLEGE
5717 White Bluff Road, Savannah GA
31405 • Expected in 01/2027
Culinary Arts Program
Beacon Hill Academy
Fort Lauderdale, FL • 08/2023
Certificate Program: Medication
Technician
SAVANNAH TECH COLLEGE
5717 White Bluff Road, Savannah,
GA 31405 • 01/2009
Phlebotomy Certificate Program
SAVANNAH TECH COLLEGE
100 Kowledge Drive, Fort Stewart,
GA 31313 • 01/2008
Finished high school by getting
my G.E.D
PRIME THERAPEUTICS - Pharmacy Help Desk Technician 1085 Raymond Blvd, Newark NJ • 10/2021 - 01/2023
BEACH VACATIONS - Front Desk Supervisor
9662 North Kings Hwy, Myrtle Beach SC 29572 • 07/2021 - 09/2021 MYRTLEWOOD VILLAS - Front Desk Agent
1410 48th Ave Ext N, Myrtle Beach, SC 29577 • 03/2021 - 07/2021 Developed strong relationships with key clients, resulting in repeat business and increased revenue.
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This role included answering the phone to help members with questions regarding their plans.
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I helped them with overrides and prior authorizations needed for medication as well as making sure that we had the correct information for each member.
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Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
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Streamlined help desk processes for increased productivity and improved response times.
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My role includes opening, closing, paperwork, making reservations for guests, checking guests in, taking payments, answering emails and helping guests with any issues that may arise during their stay
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Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
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Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
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Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
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Maintained a high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
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This role included opening, closing, doing paperwork, making reservations for guest, checking guests in, taking payments, and helping guests with any issues that may arise during their stay.
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Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
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Handled phone calls and inquiries professionally, directing callers to appropriate departments as needed.
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Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
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Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
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Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
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