Experienced Customer Service Professional
Resume:
Angela Macedo
Customer Service
Quincy, MA *****
****.****.**@*****.***
I am seeking a position within a reputable company that offers the opportunity for growth and personal development. With over 25 years of customer service experience, I am willing and able to handle a wide variety of tasks. I have developed excellent communication, inter-personal skills and a talent for assessing people's needs.
Work Experience
Cash Office Associate
Sears - Braintree, MA
June 2019 to Present
Office Manager
LCD Transportation - Randolph, MA
June 2016 to December 2018
Performs administrative and office support activities for owner. Duties include fielding telephone calls, receiving and directing visitors, schedule trips, monitor drivers, creating spreadsheets, presentations, and filing.
Customer Service Representative
Portamedic - Braintree, MA
October 2011 to May 2014
Work closely with agents,applicants and examiners by phone to place orders, schedule appointments,answer questions, resolve concerns, verify data,daily mail,filing,email and shipping of examiner kits.any other duties asked.
Dispatch / Customer Service
Allied Waste Services of Quincy (BFI) - Quincy, MA 2006 to October 2008
Responded to and resolved customer service inquiries, requests, and or complaints. Coordinated the utilization of trucks, drivers, and containers in order to create capacity and maximize productivity, while assuring prompt effective service to customers.
Ensured productivity by reaching and/or exceeding company established goals through successful routing of company assets. Reported driver/customer complaints to appropriate department or supervisor for resolution. Gathered and maintained route sheets documenting pick-ups, route completions, and driver locations. Updated, prepared, and dispensed the daily route schedule. Data Entry
Customer Service Representative
Dunkin' Donuts North East Distribution Center - Bellingham, MA
2003 to 2006
Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking.
Handle incoming calls; use a main switchboard or direct calls to appropriate party, Greet clients on a daily basis, Sign for incoming and outgoing packages, route to appropriate party, Maintain log-in (vendor/ guest) registry, Assist various departments with mass mailings.
Assist in maintaining call center standards, ASA, Abandonment Rate and Service Level, Demonstrate the ability to work independently and manage change in a fast paced environment, Demonstrate qualities or ideas that contribute to the success of the team, Demonstrate flexibility and willingness to change as business needs change within the Team-oriented environment.
Customer Service/Cashier
Dunkin Donuts - Bellingham, MA
1996 to 1998
Customer Service/Cashier
Cumberland Farms - Bellingham, MA
1995 to 1996
Education
Software Application Specialist
Computer Ed Institute - Lincoln, RI
January 2001 to January 2003
Skills
•Scheduling
•Word
Certifications and Licenses
Driver's License
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