Retail & Fuel Operations Manager, Registered Nurse

James John

Retail & Fuel Station Operations Manager • Registered Nurse

PROFESSIONAL SUMMARY

Operations leader with over 10 years of experience managing fuel station and convenience-retail businesses, overseeing daily operations, staff, inventory, compliance, and customer service. Proven record of running profitable, safe, and well-staffed sites. Also a qualified nurse, bringing strong attention to safety, procedure, and people care. Fluent in English, Hindi, and Malayalam.

CORE COMPETENCIES

Operations & P&L Management • Staff Hiring, Training & Scheduling • Fuel & Inventory Management • Health, Safety & Regulatory Compliance • Cash Handling & Reconciliation • Vendor & Supplier Relations • Customer Service • Point-of-Sale (POS) Systems • Loss Prevention • Patient Care Fundamentals

PROFESSIONAL EXPERIENCE

Station Manager

•Manage all daily operations of a high-volume fuel station and convenience store, including fuel supply, retail sales, and customer service.

•Lead, schedule, and train staff across all shifts, maintaining full coverage and reducing turnover.

•Oversee inventory ordering, stock control, and fuel deliveries to minimize shortages and shrinkage.

•Ensure full compliance with health, safety, environmental, and fuel-handling regulations through regular audits and staff training.

•Handle cash management, daily reconciliation, and banking, maintaining accurate financial records.

•Build relationships with suppliers and negotiate to control costs and improve margins.

Assistant Manager / Shift Supervisor

•Supervised shift operations, opening and closing procedures, and front-line customer service.

•Trained new staff on POS systems, safety procedures, and store standards.

•Monitored stock levels and assisted with ordering, merchandising, and pricing.

•Resolved customer issues promptly and maintained a clean, safe, and welcoming environment.

EDUCATION

Degree in Nursing

LICENSES & CERTIFICATIONS

•Registered Nurse / Nursing License

LANGUAGES

English (Fluent) • Hindi (Fluent) • Malayalam (Native)

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