HR Generalist & Data Management Specialist

SHIRLEY NELSON

West Palm Beach, FL 301-***-**** ******************@*****.***

LinkedIn: linkedin.com/in/shirley-nelson-3908b484

PROFESSIONAL SUMMARY

Strategic, results-driven Human Resources Generalist and ALF Consultant with over a decade of experience steering HR infrastructure, regulatory compliance, and multi-site operations within healthcare and long-term care environments. Expert in talent acquisition, employee relations, onboarding, training execution, and HRIS administration. Proven track record of guiding organizations through rigorous AHCA inspections, JCAHO audits, and survey readiness. Recognized as a trusted interim administrator skilled at reducing time-to-fill metrics, elevating workplace culture, and optimizing workforce retention.

CORE COMPETENCIES

HR Operations: Talent Acquisition, Onboarding & Retention, Benefits & Payroll, Workforce Planning

Compliance & Risk: AHCA, OSHA, HIPAA, & JCAHO Compliance, Policy Creation, Audit Readiness, Risk Mitigation

Employee Relations: Culture Development, Performance Management, Staff Development, Conflict Resolution

Systems & Strategy: HRIS Data Integrity, Cross-Functional Leadership, Clinical Scheduling, Process Optimization

PROFESSIONAL EXPERIENCE

Assisted Living Consultant / Interim Administrator

Self-Employed – Multiple Facilities, South Florida January 2019 – Present

Guided 7+ senior living facilities through successful AHCA surveys and comprehensive state compliance inspections.

Maintained 100% staff and resident retention during critical interim leadership and organizational transition periods.

Authored and implemented CEMP-compliant emergency plans, EECP binders, and mandatory fire safety documentation.

Resolved complex regulatory and staffing deficiencies rapidly to ensure uninterrupted facility licensure.

Human Resources Generalist

Independence Home Health of the Palm Beaches – West Palm Beach, FL September 2024 – December 2025

Optimized talent acquisition sourcing workflows and onboarding procedures, reducing overall time-to-fill by 30%.

Partnered with executive leadership to deploy strategic workforce planning, successfully improving retention by 15%.

Spearheaded internal HR compliance audits, achieving zero deficiencies and mitigating corporate regulatory risks.

Championed employee engagement by designing and launching wellness and feedback initiatives to boost morale.

HR Coordinator

VITAS Healthcare – West Palm Beach, FL February 2024 – September 2024

Managed the end-to-end onboarding lifecycle for 50+ new hires, ensuring a seamless and welcoming candidate experience.

Maintained 100% data integrity within the HRIS platform, ensuring error-free administration of payroll and benefits.

Audited and overhauled document control systems, significantly reducing compliance risks and tracking gaps.

HR Administrator (Temporary)

Creative Solutions Companion Care – West Palm Beach, FL August 2023 – October 2023

Facilitated comprehensive candidate screenings, background checks, and meticulous HR personnel file audits.

Delivered targeted HR communications and comprehensive benefits summaries to a workforce of 30+ employees.

HR Coordinator

Trusted Home-care Services – West Palm Beach, FL June 2022 – June 2023

Standardized onboarding toolkits to compress the new-hire orientation cycle time by 25%.

Monitored and validated continuous credentialing documentation for 60+ caregivers, preventing active licensure lapses.

Led rigorous internal compliance audits spanning both corporate HR files and contracted healthcare teams.

HR Specialist – COVID Response (Contract)

Capital Staffing Solutions, Inc. – Remote February 2021 – May 2022

Directed COVID-19 testing protocols and case investigations for 10+ partner organizations.

Enforced strict HIPAA compliance while managing highly sensitive employee medical data and health communications.

Advised public health and corporate HR teams on mitigating workplace transmission risks and implementing policy updates.

Scheduler & HR Assistant to Director of Nursing

Jerome Golden Center for Behavioral Health – West Palm Beach, FL October 2016 – October 2019

Orchestrated the scheduling of 5,000+ clinical hours monthly, consistently maintaining a 95% shift coverage rate.

Coordinated ongoing compliance training requirements and maintained real-time staff roster accuracy.

Engineered custom reporting templates that enhanced executive visibility into strategic workforce planning.

HR Assistant / Training Coordinator

Jerome Golden Center for Behavioral Health – West Palm Beach, FL September 2011 – October 2016

Built a proprietary training database from the ground up, increasing professional compliance tracking efficiency by 20%.

Facilitated new-hire orientations, drafted SOP manuals, and successfully on boarded 200+ employees.

EDUCATION

Diploma in Computer Information Systems Strayer University (GPA: 3.98)

Medical Assistant Program Florida Career College (GPA: 3.00)

CERTIFICATIONS

ALF Core Certification – Florida Department of Elder Affairs

Level II AHCA Clearance – (Valid through January 2027)

CPR & First Aid – American Red Cross (Valid through April 2027)

TECHNICAL SKILLS

HRIS Platforms: Paycom, PeopleSoft, UltiPro, Employee Central, Lotus Notes, MS Dynamics, Great Plains, Fairsail, IRIS, OnShift, SNOW, CMHC, Tier, Datamatics, Daisy

Software & Tools: Microsoft Office Suite (Advanced Excel, Word, PowerPoint, Access, Outlook)

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