IT Systems Analyst & Cloud Security Specialist

Ralph B. Armstrong-Jones

Decatur, GA 678-***-**** ***************@*****.*** LinkedIn:

https://www.linkedin.com/in/rbajones

PROFESSIONAL SUMMARY

Results-driven IT Systems Analyst & Cloud Specialist with over 10 years of experience in enterprise- level IT support, system administration, cloud computing, and cybersecurity. Adept at troubleshooting macOS and Windows environments, managing identity and device management platforms, and improving IT support workflows. Expertise in AWS, Microsoft Azure, PowerShell automation, IT risk management, and enterprise collaboration tools such as Google Workspace, Office 365, Slack, and Atlassian products. Strong problem-solving skills with a focus on compliance, documentation, vendor management, and user training. Seeking a remote IT role paying $80K+ in cloud computing, IT security, or systems administration. TECHNICAL SKILLS

• IT Support & Infrastructure: Tier II/III Support, macOS & Windows Administration, Device Management (Azure AD, Jamf, Intune)

• Cloud Platforms & Virtualization: AWS (EC2, S3, RDS, CloudFormation), Azure, Hyper-V, VMware

• Security & Compliance: PKI, MFA, IT Risk Management, IT Audits, Firewalls (SonicWALL, Cisco, Sophos)

• Scripting & Automation: PowerShell, Some SQL Server, IT Process Automation

• Enterprise Applications & Tools: Google Workspace, Office 365, Atlassian, ServiceNow, SharePoint, Salesforce

• Networking & Remote Management: Network Protocols, AirWatch/Workspace One, VPN, Remote Assistance Tools

CERTIFICATIONS & EDUCATION

• AWS SysOps Certification (In Progress) – Gwinnett Technical College, 2023

• CompTIA A+ & Network+ – ATG Technical School, 2015

• PowerShell Administration, PMP Training, SQL – Learning Tree Academy, 2022-2024

• Computer Programming – Atlanta Technical College, 2013

• Audio Engineering – Hampton University, 2000-2002 PROFESSIONAL EXPERIENCE

IT Systems Analyst II

Department of Administrative Services – Atlanta, GA May 2021 – Present

• Administer and support AWS, O365/SharePoint, Windows 10/11 in an enterprise domain environment.

• Implement and maintain system security, including asset management, software licenses, and compliance auditing.

• Develop and optimize PowerShell scripts for automation, patching, and system monitoring.

• Manage virtual machines (VMs) and remote workstations for offsite users.

• Provide Tier II/III technical support, troubleshooting user issues, and ensuring high system uptime.

IT Technical Support

Carestream Dental – Atlanta, GA June 2019 – Nov 2020

• Provided Tier II support for SoftDent Dental Software and enterprise IT systems.

• Installed, configured, and maintained server environments, workstations, and peripherals.

• Assisted in data migration, backups, and system upgrades to enhance system security. IT Manager / Jr. Systems Administrator

MFG.com – Atlanta, GA July 2016 – April 2019

• Managed server installations, virtual machines, and enterprise networking.

• Developed and maintained automation scripts and system standards to improve performance.

• Conducted security monitoring, backups, and disaster recovery planning.

• Provided technical training and documentation to end-users. KEY PROJECTS & ACHIEVEMENTS

• Automated IT Processes: Developed PowerShell scripts that reduced manual workload by 30%.

• Cloud Migration: Assisted in migrating enterprise applications to AWS, improving performance and scalability.

• Security Enhancements: Implemented firewall rules and IT compliance policies, reducing security risks by 40%.

ADDITIONAL EXPERIENCE

• Tier-1 Compliance Support (Smarsh, 2015-2016) – Ensured FINRA compliance and provided Exchange & SMTP support.

• Field Technical Support (Smart Source, 2015) – Re-imaged desktops and conducted network upgrades.

• Help Desk & IT Support Roles (2012-2015) – Various technical support positions including at Geek Squad.

REFERENCES

Available upon request.

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