Office Manager & Operations Coordinator

SUMMARY

PROFESSIONAL EXPERIENCE

Naperville, Illinois

*****.*********@*****.***

Stephanie Wilson 512-***-****

Office Manager

Resourceful and hands-on administrative professional with over 10 years of experience supporting property operations, office administration, and high-profile clients. Proven track record of coordinating maintenance services, managing vendor relations, responding to urgent issues, and maintaining pristine, guest-ready environments. Bilingual in English and Spanish, with strong organizational skills, discretion, and the flexibility to adapt in fast-paced, private estate settings.

Polena Engineering 2025 - Present

Manage the schedules and calendars of the CEO and other senior executives

Maintain professional relationships with commercial clients Manage progressive invoicing for projects until completion Enter customer data and work orders for management and team Handle confidential information and documents with discretion and maintain their proper organization

Assist clients through civil engineering process and answer any and all questions

Ensure compliance with village and county for projects. PSCS 2024 - 2025

Run weekly and monthly reports for bills and invoices for CEO and CFO to review

Send invoices and reminders to customers

Maintain monthly bills

Answer any questions with clients regarding billing Contract coordination with commercial clients

Maintain professional relationships

Maintain tax and insurance documents

On-board new clients

PSCS 2024-2025

Maintain weekly payroll and reports for over 200 staff members On-board new employees in Paychex

Maintain paperwork for active and inactive staff

Ensure all trainings were up-to-date for OSHA compliance Maintain documentation of injuries/workman’s comp

Office Manager

AR/AP Specialiest

Payroll Specialist/HR

Director of Operations

Austin Cleaning Crew 2020 - 2024

Manage calendars, scheduled appointments, and arranged meetings and conferences

Train and on-board any new employees

Handled confidential documents and maintained their proper organization

Coordinate with clients schedules

invoice clients after cleanings

Contract coordination with commercial clients

Maintain professional relationships

Executive Assistant/Assistant property Manager

Emerald Coast Preferred Properties 2016 - 2020

Fulfill and complete work orders entered by tenants Provide monthly statements for property owners

Maintain organization of tenants documentation, leases and private information

Ensure moneys are deposited in the correct accounts Ensure homes are clean ready for new tenants

Provided administrative support, including answering phone calls, respond to emails, and prepare correspondence Receptionist

Emerald Coast Preferred Properties 2015-2016

Answer and direct incoming calls

Assist clients with questions they may have before transferring them to the appropriate associate

Warmly greet potential tenants and have them begin the application process

Begin tenant files once leads are approved and gather information for management team

Assist team with tasks and item

Coordinate meetings for management team

Contact this candidate