Remote Data Entry Specialist & Spreadsheet Manager

TIMOTHY STEINBERGER

Newburgh, NY 845-***-**** ****************@*****.***

PROFILE

Detail-oriented data entry specialist with strong spreadsheet management skills and advanced knowledge of Microsoft Office. Brings hands-on experience from technical support and office management roles, ensuring data accuracy and confidentiality while organizing and updating information. Known for robust analytical and troubleshooting abilities and a swift, self-directed approach to learning new systems. Adept at supporting remote workflows and maintaining productivity in a virtual setting.

EDUCATION

SUNY FLCC Associate of Science, Computer Science May 2027 Washingtonville High School High School Diploma 2014 - 2018 WORK EXPERIENCE

Drake Software LLC Technical Support Agent 2023 - 2026

• Answered calls for clients inquiring about Drake Accounting Software, technical issues, and provided guidance and support.

• Provided expert assistance to customers using Drake Accounting Software via phone, and email.

• Resolved technical issues, software bugs, and user queries promptly and effectively.

• Offered guidance on software features, functionalities, and best practices to optimize user experience.

• Conducted troubleshooting and diagnostic procedures to identify and resolve software-related issues.

• Educated customers on new updates, enhancements, and changes in the software.

• Documented customer interactions, including issues reported and solutions provided, using digital file management practices to ensure accuracy and confidentiality.

• Collaborated with the development team to escalate unresolved issues and suggest improvements based on customer feedback.

• Maintained a high level of professionalism and customer satisfaction in all interactions.

• Proactively identified recurring issues and contributed to the development of knowledge base articles and FAQs for self-service support.

• Continuously seek opportunities for personal and professional development to enhance skills and knowledge relevant to the role.

• Entered and updated customer records at 70 WPM with strong typing proficiency, maintaining data entry accuracy and confidentiality.

H&R Block Office Manager 2022 - 2023

• Created and maintained Microsoft Excel spreadsheets to monitor daily productivity, established workflow processes, and implemented modifications to improve overall performance of personnel.

• Oversaw office inventory activities by ordering, requisitions, and stocking, tracking supplies and costs using Microsoft Excel.

• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Managed a digital filing system with Google Sheets and digital file management best practices to organize and maintain confidential records.

SKILLS

• Software & Tools: Microsoft Windows, Advanced Knowledge of Microsoft Office, CRM Software (Salesforce), Accounting Software, Microsoft Excel

• Data Entry & Documentation: Data Entry, Spreadsheet Management, Digital File Management, 70 WPM, Typing Proficiency

• Technical Support & Troubleshooting: Technical Support, Software Troubleshooting, Troubleshooting, Desktop Support, Help Desk, Computer Hardware

• Communication & Customer Service: Communication Skills, Customer Service, Phone Etiquette, Call Center, Outbound Calling, Sales

• Other Qualifications: Analysis Skills, Licensed Tax Preparer LANGUAGES

• English (Native Speaker)

• German (A2 Level)

• Spanish (A1 Level)

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