Client Services

Sharon Reynolds

Phone: 847-***-**** · Email: *******@*****.***

Professional Summary

Customer-focused service professional with 15+ years of experience in hospitality, retail, and financial services. Proven ability to manage cash operations, support high-volume service environments, and collaborate with cross-functional teams to improve processes and drive business results. Strong communicator with excellent problem-solving skills and results-driven mindset.

Core Skills

• Customer service & client relations

• Cash handling & reconciliation

• Inventory management & merchandising

• Operational compliance & process improvement

• Cross-functional collaboration

• Transactional processing & account maintenance

Professional Experience

Customer Service Quest Food Management

Hospitality — New Trier East High School · 2023 to Present

• Prepare and execute lunch service operations, ensuring timely delivery and food quality.

• Open and close cash drawer; assist students and faculty with transactions and perform daily cash reconciliation.

• Restock and merchandise displays to maintain product availability and visual standards. Customer Service Walgreens

Retail · 2016 to 2023

• Drove sales through effective merchandising, promotions, and seasonal initiatives.

• Managed inventory by placing vendor orders and conducting regular inventory counts to minimize shrink and stockouts.

• Enforced operational standards and supported team performance through accountability and collaboration.

Client Specialist JPMorgan Chase

Treasury Services and Securities · 2010 to 2015

• Performed account analysis and maintenance for domestic and global corporate card programs.

• Coordinated with global client vendors to expedite corporate card processing and resolve issues.

Investment Service Advisor Computershare LLC

Global Financial Firm · 2008 to 2009

• Executed stock transfers and provided operational support for corporate clients.

• Assisted with administration of custodial accounts, trusts, and stewardships, ensuring accurate transactional processing.

Account Manager Bank of America

Treasury Securities and Services · 2006 to 2008

• Served as dedicated representative for corporate clients with $15M–$50M in annual spend for domestic and global card programs.

• Grew client spend by cross-selling multi-card purchasing programs and digital products to support new business development.

Education

Bachelor of Science in Communications

Boston University

Additional Notes

• Available for roles in customer service, retail operations, and client services within financial or hospitality sectors.

Contact this candidate