Customer Service & Accounts Management
Resume:
Heather Marcum
*********@*****.***
Aurora, MO 65605
Experience
Business Owner
Memories by Heather Ann Photography: 2014 to present
Professional photographer and editor through dedication and determination.
Business Co-owner
J+H Cleaning Services: December 2018 to present
Manage business, advertising, and creating clientele. Cleaning business for residential and commercial. Move in/outs. One time cleaning to steady monthly, bi-weekly and/or weekly.
Account Manager / Office Manager August 01, 2001 to April 2017
Automatic Auto Finance/Jorja Trading, Inc.:
Certified Manager of Accounts, average of about 600 accounts was normal. Repair Administrator which handled all customer repairs and shops including keeping up with all data pertained to the repairs, shops and customers. Secretary for one office and completed Legal documents and duties. Represented the company in court during pursuing efforts on unpaid loans as needed. Worked from home since March 2011 and kept up with all duties necessary and efficiently. Company minimized in 2017 which caused lay off.
Volunteer:
Rescue One, Springfield, MO May 2021 to present
Education:
OTC 2000/2001
Office Systems Technology with Legal
Certified Debt Collector November 01, 2005
Skills:
Speak Spanish / Customer service / Attention to detail / Budgeting / Manage Inventory/Data entry
Skip tracing/Enfotrace + Goldstar /Word /Excel /AMS /Zipwhip /Vypress programs/Adobe
Accounts receivable / Office management / People person / Attentive / Flexible
Budgeting / Self Motivated / Strong networking + team working skills / Research
Account retention / Customer support / self-disciplined hard worker + organizer
Legal documents and representation/Management reporting/Problem management
Maintain many clients + develop client relationships/Administrative tasks
Photography and editing / Creative / Patient /Marketing / Event planning
Professional residential + commercial cleaning / Problem solving / Leadership skills
Filing/ Conflict management/ Time management/ Communication skills
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