Retail Operations & Customer Service Manager

Baileigh Tubbs

Memphis, TN +1-901-***-**** **************@*****.***

Professional Summary

Representative with over 8 years' experience working in both the public and private sectors. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers. Looking to be the next, best asset to your companies team.

Authorized to work in the US for any employer

Work Experience

Store Manager

PUMA

April 2026 to Present

leads the daily retail operations of an individual store to drive sales, promote the brand, and deliver outstanding customer experiences. They oversee recruitment, team development, inventory flow, visual merchandising, and key performance indicator (KPI) analysis to ensure revenue and profitability targets are met or exceeded. Retail Store Manager

Sunglass Hut Memphis, TN

September 2025 to Present

leading store operations, managing a team, and driving sales to achieve business goals. Key responsibilities include coaching and developing staff to deliver exceptional customer service, managing inventory, and ensuring the store's appearance and brand standards are maintained. This leadership role requires strong retail, customer service, and communication skills, as well as experience in operations, sales, and potentially hiring and training. Retail Store Manager

AMY'S HALLMARK GOLD CROWN Memphis, TN

March 2025 to Present

Responsible for providing exemplary customer service and managing all aspects of store operations to enhance productivity and profitability at Amy’s Hallmark Chain. This role requires strong leadership skills, a passion for retail, and the ability to build relationships with customers and staff alike. Responsibilities

• Manage all aspects of store operations

• Provide exemplary customer service

• Improve productivity and profitability

• Build relationships with customers and staff

• Oversee inventory management

• Supervise and train staff

• Ensure effective use of POS systems

• Handle purchasing and inventory control

• Drive sales and marketing initiatives

• Solve operational problems efficiently

Store Manager

Dollar Tree Horn Lake, MS

October 2024 to Present

Responsibilities

Recruiting and hiring: Hire, train, and develop store associates Merchandising: Ensure high standards of merchandising Customer service: Ensure customer satisfaction and provide exceptional customer service Inventory: Manage inventory and ordering

Profitability: Ensure the store meets its profit goals Policies: Implement company policies

Skills

Leadership: Demonstrate leadership and interpersonal skills Organization: Demonstrate organization and project management skills Problem-solving: Demonstrate decision-making and problem-solving skills Math: Demonstrate point of sale (POS) operation and math skills Social media: Demonstrate social media and marketing skills Multi-Store Manager

Claire's Southaven, MS

September 2023 to Present

responsible for overseeing multiple locations of a business. Duties can include:

• Leadership:Supervising employees, including assistant managers, lead representatives, and customer service representatives

• Recruitment:Hiring and training employees to ensure excellent customer service

• Store maintenance:Ensuring stores are clean, organized, and well-stocked, and that standards are met

• Administrative tasks:Managing budgets, paperwork, and reporting

• Performance management:Reviewing and documenting employee performance and behavior, and providing feedback and recognition

• Customer service:Responding to customer questions, suggestions, and complaints, and ensuring management recognizes customers

• Sales:Analyzing sales trends, forecasting future sales, and interpreting trends to help with planning

• Promotions:Organizing special promotions, displays, and events

• Compliance:Ensuring the business complies with legal requirements

• Safety and security:Maintaining standards for safety, product preparation, cleanliness, and security

• Inventory:Taking regular inventory, ordering products, and managing stock levels

• Company culture:Embodying the companies culture and values, and acting as a role model for employees Store Manager

Clarks Southaven, MS

May 2022 to Present

• Create a successful culture of sales and performance for all associates.

• Drive a team selling environment.

• Set reachable, yet high goals for myself and all associates in total sales, individual pairs sold, promotion goals and accessories sales, as well as ensuring total store goals have the staffing levels necessary to achieve them.

• Recruit, attract, retain and develop talent for my store.

• Teach, coach and train all store associates within an established timeframe.

• Responsible for all performance management and employee relations issues within the store.

• Responsible for the analysis of the P&L.

• Follow all policies and procedures related to loss and shrinkage.

• Be a leader of change for the associates and champion of company initiatives.

• Ensure the proper merchandising of products per company directive.

• Ensure the safety and security of associates and customers.

• Provide excellent customer service.

Data Entry

ACCESS Data Network Solutions, Inc.

July 2019 to May 2022

• Maintains database by entering new and updated customer and account information.

• Prepares source data for computer entry by compiling and sorting information.

• Establishes entry priorities.

• Processes customer and account source documents by reviewing data for deficiencies.

• Resolves deficiencies by using standard procedures or returning incomplete documents to the team leader for resolution.

• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

• Maintains data entry requirements by following data program techniques and procedures.

• Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data.

• Combines data from both systems when account information is incomplete.

• Purges files to eliminate duplication of data.

• Tests customer and account system changes and upgrades by inputting new data.

• Secures information by completing data base backups.

• Maintains operations by following policies and procedures and reporting needed changes.

• Maintains customer confidence and protects operations by keeping information confidential.

• Contributes to team effort by accomplishing related results as needed. Coder

Hat Boy Software, Inc. Oxford, MS

February 2019 to July 2020

software development company providing custom software ranging from business websites, custom mobile apps, and scalable cloud solutions. Catering to the needs of a variety of clients across a multitude of disciplines. Also provide Google search advertising management services and graphic design capabilities to make sure that your vision comes to life. Customer Service Representative and Administrative Assistant Paul Mitchell the school Southaven, MS

February 2017 to October 2018

Front Desk Coordinator - creates an extraordinary experience for service guest, prospective Future Professionals, and all other school guest. Act as a guest service mentor to the Future Professionals. Following all service desk systems to guide and support a smooth guest service flow in the clinic room. Keeping work space for service desk and Future Professionals, clean and neat for guest experience. Admissions Leader - Are the first point of contact for prospective Future Professionals looking to pursue their educational/ career goals in the beauty industry. The desire to help make a difference in peoples lives. Responsible for guiding prospective Future Professionals through the entire enrollment process and through career placement after graduation. Skills include: Marketing, supervision, teamwork, documentation, and business writing. Education

Psychology (Associate's degree)

Northwest DeSoto County, MS

June 2023 to Present

Skills

Warehouse management system Marketing RF Scanner Mobile Applications Inventory Control Jira Organizational skills HRIS Direct sales JavaScript Phone triage (5 years) Micros POS

(5 years) Performance Management Computer literacy Customer retention Pallet Jack Java Time management Accounting Business Analysis Payroll Sales administration (5 years) Order fulfillment Financial acumen Cloud computing (2 years) ADP OSHA Hospitality Customer relationship management Merchandising Logistics HTML5 Regression analysis (5 years) Packaging Phone communication CRM system proficiency Application Development Software Development Onboarding process management Software troubleshooting Reputation management Computer skills Shipping & Receiving Microsoft Excel (5 years) Warehouse Experience Community engagement Profit & loss Operations management Computer science (2 years) Order Picking Data entry (5 years) Computer operation User Interface (UI) ICD coding

(5 years) POS (5 years) Sales development management Order Picker Staff scheduling Guest Services Medical terminology Task prioritization Customer service Materials Handling Microsoft Outlook (5 years) Load & Unload Continuous integration Inventory turnover analysis Front desk Product presentation Profit and loss analysis Productivity software Microsoft Excel Languages

English

Certifications and Licenses

Professional In Human Resources

Driver's License

Certified Professional Coder

Additional Information

Authorized to work in the US for any employer

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