Cybersecurity and IT professional with hands-on experience

JAMES HOGAN

Drain, OR, USA ***********@*****.*** 541-***-****

SUMMARY

Cybersecurity and IT professional with hands-on experience in technical support, network administration, server management, and troubleshooting. Brings 10+ years of leadership experience and 20+ years of customer service expertise. Skilled at solving technical issues, supporting users, and improving system performance while maintaining secure, reliable technology environments. EXPERIENCE

Owner / Operator

Drill Pen Frenzy May 2018 - Present

• Manage all aspects of business operations, including customer service, inventory management, sales, and marketing.

• Developed customer satisfaction metrics and performance tracking systems.

• Resolved customer concerns and maintained high satisfaction ratings.

• Identified new business opportunities and implemented strategies to increase revenue.

• Coordinated vendor relationships, shipping operations, and online sales platforms. Technology Support Manager

Kids Individual Development Services January 2022 - June 2024

• Led the migration of company email services from Microsoft Outlook to Google Workspace.

• Developed and implemented training materials and processes to improve employee productivity during system transitions.

• Provided technical support for computer systems, software applications, and user accounts.

• Diagnosed and resolved hardware, software, and network-related issues.

• Assisted staff with technology solutions to maintain efficient daily operations.

• Established comprehensive cybersecurity protocols and disaster recovery plans, ensuring business continuity and data integrity. Sales Manager

Macy's March 2017 - November 2018

• Led and developed sales teams to achieve performance goals.

• Recruited, trained, and mentored associates and emerging leaders.

• Managed inventory control, cash handling, and daily store operations.

• Built strong customer relationships and improved customer loyalty through exceptional service.

• Implemented targeted sales strategies and promotional campaigns, increasing average transaction value by 8%. Branch Manager

OneMain Financial May 2013 - April 2016

• Managed branch operations while ensuring compliance with company policies and regulatory requirements.

• Underwrote and processed consumer loan applications.

• Reduced delinquency rates through effective customer relationship management.

• Trained and coached employees on sales, compliance, and operational procedures.

• Consistently meets branch performance and customer service objectives. EDUCATION

Associate of Applied Science - Cybersecurity

Umpqua Community College • Roseburg, OR • 2026 • 3.61

• Certifications & Coursework Completed:

• General Education, Junior Programmer, Jr Database Administrator, Server Administrator, CISCO Networking Support Tech, Junior Web Developer, Microsoft Network Support Tech

SKILLS

Cybersecurity Fundamentals

Network Administration

Cisco Networking

Windows Server Administration

Active Directory

DNS & DHCP

Microsoft Network Support

Database Administration

Web Development (HTML, CSS, JavaScript)

Programming Fundamentals

Technical Support & Troubleshooting

Google Workspace Administration

Microsoft Office Suite

Risk Assessment

Customer Service & Client Support

Team Leadership

Project Coordination

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