Customer Service & Security Professional

Resume of Kadian Wright-Alexandre

TEL: 876-***-****

EMAIL:**************@*****.***

EXECUTIVE SUMMARY

COMMITMENT INTEGRITY

An enthusiastic individual who possesses a considerable amount of knowledge regarding Customer Service Competences and understanding. I am able to grasp new concepts quickly, and is an excellent team player.

Committed to maintaining a reputation built on quality service, and uncompromising ethics geared towards meeting the organization’s objectives.

AREAS OF EXPERTISE

Customer Service

Strong Interpersonal

Relationship skills

Integrity and

Accountability

Goal Oriented

Result Oriented

PROFESSIONAL EXPERIENCE

Teller- Victoria Mutual Bank Service/RBCC- July 2025 – April 2026

• Handling customers transactions on applicable rates of exchange.

• Ensuring all customers receive there transaction full amount.

• Conducting exchange of different foreign currencies Customer Service Representative – Global Exchange – April 2022 – June 2023

Handling customers queries on applicable rates of exchange.

Conducting exchange of different foreign currencies. Security Officer – SecureWorld Corporation – 2021

Conducting checks on individuals entering and exiting premises to which assigned. Customer Relations Representative - JPS Montego Bay – (2015-2021)

Respond to customers’ queries/complaints via telephone, directly as well as written

Establish new account for electricity supply

Connections and disconnections of electricity supply on customers’ request

Negotiates payment arrangement with customers

Liaison with Field Service and Operations Department

Provide support for collections initiatives to achieve Collections Target monthly

Sells the company’s energy saving products through the E-Store

Log emergency complaints

ACADEMIC QUALIFICATIONS

2015 - 2015 HEART TRUST/NTA COURSE

Diploma in Business Management Level 3 – (Supervision) 1997-2001 Central High School

Certificate

2020-2021 JPS Learning & Development Institute-Certification

Certificate in Culture of Service

Managing Virtual Teams

Managing Stress for Positive Change

Public Speaking Foundation

Business Intelligence (BI) Capabilities in excel

Business Analytical with excel

Critical Thinking

Conflict Resolution

Contact this candidate