Sales Administration Manager and Customer Service

CYNTHIA CONLEY

Holly Hill, FL ***** *********@*****.***

386-***-**** linkedin.com/in/Cynthia-Conley

SALES ADMINISTRATION MANAGER

Dedicated manager with proven years of experience in an office setting. Consistently achieve high customer satisfaction, make daily contributions to key account needs, and assist management in excellence in all areas of the business. Collaborate with cross-functional teams to assist others to meet and exceed organizational goals.

AREAS OF EXPERTISE

Customer Service Project Management

Key Account Management Sales Analysis

Administrative Assistance Sales Reporting

EXPERIENCE

UBIC Academy — Holly Hill, FL August 2022 – August 2025

Teacher, August 2022 – August 2025

Worked as an Assistant Teacher and Primary Teacher.

●During first school year, worked as Assistant Teacher to special needs students.

●During second school year, worked as Primary Teacher to special needs students.

●During third school year, worked as Primary Teacher to seventh grade students.

Solar-Fit — Holly Hill, FL September 2020 – March 2022

Customer Service, September 2020 – March 2022

Work as Customer Service assisting customers, management, and reps.

●Take inbound customer service calls.

●Assist in management requests and needs.

●Coordinate with sales reps to obtain proper paperwork and exceed customer needs.

●Process permits.

●Make outbound customer satisfaction calls.

Costa Sunglasses — Daytona Beach, FL April 2002 - June 2020

Sales Administration Manager, February 2013 – June 2020

Worked as Sales Administration Manager to five managers.

●Aid in planning account business needs for major accounts and vendor partners.

●Sales reporting and analysis providing guidance for sales growth for sales managers.

●Manage assigned projects.

●Calculate sales rep commissions.

●Possess software knowledge of Crystal Reports, Great Plains, SSRS, PowerBI, SalesForce, and SAP to meet company needs for customer service and sales reporting and analysis.

Customer Service Manager, October 2006 – February 2013

Worked as Customer Service Manager to seven employees in the customer service and sales department.

●Create Incoming Phone Call Service Rating of 98% for my Customer Service Department.

●Foster an environment where employees are motivated to deliver top performance in service and sales.

●Work with “big box” retailers including Bass Pro Shops, West Marine, Cabela’s, and others as their primary, customer service contact.

●Contribute to double-digit growth of overall sales of the company.

Sales Coordinator, April 2002 – October 2006

Worked with assigned reps to grow business in assigned territories, open new accounts, service incoming calls, make appointments for outside sales representatives, and participate in sales contests.

●$1.3 million in revenue generated from employee sales contests.

●Achieved Top Sales for New Accounts, Top Appointment Setter, and Grand Prize Winner for Sales Contests.

EDUCATION

Bachelor of Applied Science, BAS, Supervision and Management

Associate of Arts, AA, Mathematics

Daytona State College — Daytona Beach, FL

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