Customer Service & Technical Support Advisor

LOVEPREET KAUR

*** ******** *****, *********, **

Phone: 705-***-**** Email: ****************@*******.***

LinkedIn: www.linkedin.com/in/lovepreet-kaur-467760328

PROFESSIONAL SUMMARY

Customer-focused professional with 3+ years of experience delivering exceptional client service, resolving complex issues, and building strong customer relationships. Skilled at identifying client needs, providing personalized solutions, and guiding customers through digital platforms and self-service technologies. Recognized for strong communication, problem-solving abilities, accountability, and a commitment to creating positive client experiences. Passionate about helping clients achieve their goals while consistently exceeding performance expectations.

PROFESSIONAL EXPERIENCE

Technical Support Advisor

Concentrix Technologies Services (Canada) Limited, Mississauga, ON

May 2022 – July 2025

Delivered exceptional customer service to clients through phone, email, and remote support channels.

Built strong client relationships by actively listening, understanding concerns, and providing tailored solutions.

Assisted customers with account access, authentication, security, and digital platform support, ensuring a seamless client experience.

Resolved complex client issues efficiently while taking ownership from initial contact through resolution.

Collaborated with cross-functional teams to address customer concerns and improve service outcomes.

Educated clients on technology tools and digital solutions, helping them navigate online and mobile platforms with confidence.

Maintained accurate records of customer interactions and ensured compliance with service standards.

Consistently achieved quality, productivity, and customer satisfaction targets.

Food Service Supervisor

Tim Hortons, Peterborough, ON

November 2020 – May 2022

Supervised and coached a team of 14 employees in a high-volume customer service environment.

Delivered exceptional customer experiences by resolving concerns professionally and efficiently.

Built positive relationships with customers and team members through effective communication and teamwork.

Managed daily operations, scheduling, and service delivery while maintaining high performance standards.

Trained new employees on customer service best practices, operational procedures, and problem resolution techniques.

EDUCATION

Diploma in Wireless Information Networking

Fleming College, Peterborough, ON 2020

Bachelor of Computer Applications

Punjab University, India 2017

CORE COMPETENCIES

Client Relationship Management

Customer Service Excellence

Problem Solving & Conflict Resolution

Account Support & Administration

Communication & Active Listening

Digital & Mobile Technology Support

Team Collaboration

Time Management

Goal Achievement

Adaptability & Continuous Learning

Attention to Detail

Accountability & Ownership

CERTIFICATIONS

Google Cybersecurity Professional Certificate (2024)

CompTIA A+

CompTIA Network+

AWS Cloud Certifications (Entry-Level)

Valid Ontario G Driver's License

First Aid & CPR Certification

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