Administrative Guest Services Professional

DANIEL GITAU KIMANI

Administrative Guest Services Professional

Nairobi, Kenya 011******* ********@*****.***

PROFESSIONAL SUMMARY

Enthusiastic and highly adaptable Administrator with solid experience in hospitality, customer service, and sales environments, supporting both front line operations and administrative functions. Skilled in managing office tasks, handling correspondence, scheduling, data entryand supporting teams, enabling the smooth operation of clerical functions within hospitality environments and sales environments. Recognized for reliability, flexibility and the ability to integrate quickly into new roles and multicultural environments.

CORE SKILLS

Office Administration & Coordination

Front Desk & Client Support

Filing, Documentation & Record Management

Data Entry & Report Preparation

Email & Calendar Management

Microsoft Word, Excel & PowerPoint

Computer Basics & Internet Research

Customer Service & Communication

Time Management & Multitasking

Record keeping and Reporting

Confidentiality & Attention to Detail

Career Summary

Inventory Auditor – Chandarana Supermarket

Jan 2026 – Present

Conducted regular stock audits and inventory verification to ensure accuracy of store records

Assisted in physical stock counting, shelf reconciliation and identification of discrepancies

Supported tracking of goods movement between storage and sales floor

Ensured proper documentation of inventory reports and daily stock updates

Worked closely with supervisors to improve accuracy in stock control processes

Contributed to minimizing stock variances through careful and detailed checking procedures

Office / Administrative Support

Garden Seekers Muthaiga Nairobi, Kenya

Sep 2024 – Nov 2025

Managed daily office operations, ensuring smooth workflow and organization Handled incoming calls, emails and client inquiries professionally Prepared, organized and maintained files, records and documents Assisted supervisors with scheduling, reporting and followups Supported inventory tracking and office supplies management Coordinated with team members to meet deadlines and office targets Customer Service & Front Office Roles

Waiter – Royal House Hotel Nairobi

Jan 2024 – Sept 2024

Responsibility & FrontDesk Exposure

Delivered professional food and beverage service in a busy hotel environment

Welcomed and assisted guests upon arrival, ensuring a smooth and positive first impression

Handled guest inquiries and directed customers appropriately within hotel service areas

Supported front of house operations by coordinating seating and guest flow during peak hours

Communicated guest needs to relevant departments to ensure timely service delivery

Maintained professionalism in all guest interactions, contributing to a positive hospitality experience

Assisted in ensuring orderly reception to service transition for arriving guests Electrical Trainee – Papillon Lagoon Reef Diani

Sep 2023 – Dec 2023

Responsibilities & Achievements

Assisted in maintenance and troubleshooting of electrical systems within a hospitality facility

Supported senior technicians in installation, repairs, and routine inspection tasks

Ensured adherence to safety procedures and operational standards in technical environments

Gained exposure to hotel infrastructure systems including lighting, wiring, and general electrical support

Developed strong problem-solving skills through hands-on technical tasks and supervised work

Contributed to maintaining uninterrupted facility operations through timely technical assistance

Kaskazi Beach Hotel, Diani Kwale

Jan 2022 – Apr 2022

Responsibilities & Achievements

Provided high quality customer service in a busy resort environment with diverse clientele

Served both local and international guests, ensuring professionalism and cultural sensitivity

Coordinated service delivery during peak periods, maintaining efficiency and order

Responded to guest needs promptly, contributing to positive guest experience

Strengthened teamwork and communication with maintenance and Reception staff Sales Assistant – KK Collection, Nanyuki

2018 Dec – 2020 Dec

Responsibilities & Achievements

Assisted customers in selecting products and completing purchases

Handled daily sales transactions and basic customer service duties

Developed foundational skills in communication, retail operations, and customer handling

Supported smooth store operations through teamwork and reliability EDUCATION

The Nairobi National Polytechnic

Craft Certificate – Electrical Engineering

2021 Feb – 2024 Jul

Timau Mixed Secondary School

Kenya Certificate of Secondary Education (KCSE)

2014 Feb – 2018 Nov

REFERENCES

Prof Oscar Mudenyo - 072*-******

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