Fraud Claims & Customer Service Specialist
Resume:
Kadada Davis
I am results-driven with strong communication skills, attention to detail,
and a passion for delivering excellent customer service. I am eager to learn a new field and advance in my career path.
Hoffman Estates, IL, 60619
******.*@*****.***
EXPERIENCE
JP Morgan Chase, Elgin, IL. — Fraud Executive specialist June 2021 - PRESENT
Perform inbound and outbound calls and exceed average handle time ratings with a monthly 4 to 5 rating.
Investigate and process fraud claims with a 100 % compliance and regulation rating.
Deliver exceptional customer support in fast-paced environments, while excelling in maintaining high performance in overall customer satisfaction rates.
Prepare detailed written case summaries and decisions supported by documented findings and evidence, with a 5 rating on overall fraud-protected assets.
Support onboarding and training efforts by providing new hires with side-by-side guidance and process support, and by helping them reach developmental goals through over 5 training classes of up to 16 representatives per class.
Utilize multiple technologies such as Microsoft Office programs and Excel to perform case documentation and analyze account activity, evidence, and customer testimony to assess fraud risk and determine claim outcomes.
Participate in audits, management inquiries, and ongoing policy and procedure updates, averaging over 6 audits per month. Utilize and navigate various forms of AI systems and tools to track case work and implement systematic efficiency.
Lead team meetings to upkeep team metrics and boost overall morale through teamwork and various partnership opportunities. Assist in the creation of new program designs using product knowledge and streamlining examples to update and create new training content. Bloomingdale’s, Chicago, IL— Sales associate
June 2018 - June 2021
Delivered excellent customer service while exceeding sales and credit SKILLS
Customer service and conflict
resolution
Problem-solving and critical
thinking skills
Multi-tasking and Time
Management
Regulatory compliance
Team Collaboration and
training support
Risk assessment and account
review
Excel proficiency
Microsoft Office Suite
Education
Crete Monee High School -
High School Diploma - 2019
Harper College -currently
enrolled - Marketing
account goals.
Built customer relationships through personalized product recommendations and styling assistance, exceeding floor sales goals. Built business relationships with customers over the phone, email, and chat.
Processed orders, made product recommendationsmand handle account inquiries using advanced technology.
Maintained store presentation, merchandising standards, and stock organization.
Supported team sales initiatives and contributed to store performance Managed cash handling, register balancing, and transaction processing accurately.
Assisted customers across multiple sales such as platforms while multitasking in a fast-paced retail environment
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