Solution Engineer
Resume:
Ramiro Dominguez
Yonkers, NY
******.***********@*****.***
SUMMARY:
Results-driven Senior Software Engineer specializing in enterprise eGRC platforms, cloud integrations, and security-driven data architecture. Recognized Subject Matter Expert in Archer Solutions, delivering scalable, automated compliance and risk management solutions across Banking, Financial Services, Government, and Media sectors.
Proven track record leading end-to-end development and modernization of GRC ecosystems, integrating regulatory frameworks such as RCSA, Assessment & Assessment and Authorization (A&A), NIST, and FedRAMP into highly automated, audit-ready platforms. Expert in designing data-driven architectures, optimizing workflows, and building API-enabled integrations that enhance operational efficiency and regulatory compliance.
Strong leadership experience managing cross-functional teams in Agile and Waterfall environments utilizing Jira and Rally, with a focus on delivery, process optimization, and scalable system design.
Deep technical expertise across core Archer development components, including:
Advanced Workflow & Data-Driven Events
Role-Based Access Control (RBAC), Record Permissions, and Security Architecture
Applications, Questionnaires, Forms/Subforms, and Data Modeling
REST API integrations & Data Feeds (inbound/outbound automation)
Calculated Fields, Cross-References, and Complex Logic Design
Dashboards, iViews, Reporting, and Executive Analytics
Notifications, Mail Merge, Data Imports, and Value Lists
PROFESSIONAL EXPERIENCE:
American Express – Senior GRC/Archer Architect
New York, NY Oct 2024 – March 2026
•Responsible for the timely delivery of development projects and involved in all aspects of the Software Development Life Cycle, from requirements analysis and design through development, testing, implementation, and documentation.
•Acted as senior Architect in migration from ServiceNow to Archer, mapping and creation of workflows, leading development tasks & User Acceptance testing for RCSA, Operational Risk Events, Remediation, Root Causes, and ORE Impacts.
•Architected and delivered enterprise-grade, data-driven user experiences using RSA Archer NextGen UI, implementing dynamic layouts, and workflow-integrated interfaces that significantly improved risk visibility, streamlined compliance operations, and enhanced executive decision-making across large-scale GRC programs. Reducing time to access critical risk data by ~40-60%. Increased user adoption significantly due to intuitive UI.
•Established and enforced best practices for development to ensure scalable, maintainable, and high-performing solutions.
•Configured and maintain Archer hierarchy structures–including organizational units, business segments, and risk categorizations-to ensure data integrity and alignment with reporting requirements.
•Lead team in competing enhancements and defect remediations. Reduced defect backlog by 70%.
•Conducted level of efforts and story sizing during refining sessions utilizing Rally.
•Maintain Archer-to-Archer integrations, enabling seamless data consumption across applications.
•Lead regular code reviews to ensure alignment with development, implementation, and performance standards, providing coaching, mentoring on design, and coding technics to engineers in scrum team.
•Collaborated with risk/compliance teams to automate Archer remediation workflows utilizing RESTful APIs.
•Escalated and proposed changes for implementation specifications.
•Monitored resources using Azure Monitor for performance and availability.
•Provided lead input into technical roadmap and architectural direction based on product roadmaps.
Wells Fargo - Senior RSA Archer Consultant
New York, NY
Mar 2023 – June 2024
•Lead Design, code, UAT, debug, and document efforts for new enhancements and compliance programs.
•Created automated tracking of data loss monitoring within Archer while utilizing reports and notifications. Decreasing data loss issues by 60%.
•Developed logging and monitoring scripts in PowerShell to track Archer data load performance and troubleshoot failures proactively.
•Lead development efforts for Third Part Vender Risk Assessments.
•Reviewed and analyze complex, large-scale technology solutions for tactical and strategic business objectives, enterprise technological environment, and technical challenges that require in-depth evaluation of multiple factors, including intangibles or unprecedented technical factors.
•Maintained comprehensive hierarchy structures within Archer to support accurate reporting and streamlined risk aggregation.
•Conducted bi-weekly vender relationship meetings to address current issues, defect remediation, and future enhancements.
•Lead weekly status reports with senior technology teams highlighting completion rates, team accomplishments, and progress trends.
•Worked on RSA Archer SaaS platform to configure basic GRC applications and workflows.
•Worked with technology teams to establish Platform certification updates.
•Worked on Microsoft Azure cloud platform for basic resource management.
•Participated in migration ServiceNow Solutions to Archer Out of the Box Solutions.
•Lead Deployment Run-book efforts, assigning, and conducting defect remediation utilizing Jira.
US Department of Health & Human Services (HHS) - Senior Archer Engineer
New York, NY
June 2021 – Feb 2023
•Supported the US Department of Health and Human Services and all Operating Divisions (OpDivs) with the installation and management of the eGRC RSA Archer platform, including configuring integrations and interactions between Archer and its various modules with other information systems.
•Established new scrum team increasing completion rates of new enhancements and defect remediation efforts by 40%.
•Lead agile Development of Privacy Threshold & Privacy Impact Assessments across all HHS operating divisions.
•Partnered with security and infrastructure teams to maintain system availability, confirming services are running as expected, confirming jobs are not backed up in queue, updating certificates, conducting IIS resets and more.
•Lead development and execution of Archer Change Requests and Service tickets.
•Designed and maintained Archer hierarchy schema to ensure data integrity, system scalability, and alignment with enterprise risk frameworks.
•Designed, configured, and deployed applications on RSA Archer SaaS platform for Governance, Risk, and Compliance (GRC) use cases.
•Provided detailed documentation of Level of Effort (LOE) for Archer Change Requests, defects, and Service tickets
•Created knowledge transfer documentation and conduct KT sessions with new engineers to increase team effectiveness.
•Conducted impact assessments and Process Flow Diagrams (PFD) for stakeholders and systems admins.
•Lead integration of NIST Standards including POAMs, Milestones, Findings, Action Plans and more.
•Lead troubleshooting of data feed integrations, stakeholder notifications, and reporting requirements. Integrated a new daily feed monitoring feed for tracking possible data loss.
•Supported customer/Archer Assessment & Authorization and IT Security Risk Management users to understand and navigate the process and terminology.
•Managed scrum development team to ensure prompt execution pf enhancements and defect remediation.
•Lead UAT, regression, and system testing and create test scripts. Conduct and lead quality control analysis for completed change requests.
•Lead platform upgrade activities and validate platform requirements for Archer upgrades.
KPMG LLP - Senior GRC Developer
Montvale, NY
Nov 2018 – July 2020
•Acted as a technical resource and subject matter expert (SME) to on-shore, off-shore, and professional services in all phases of development and implementation process; lead and participated in design and code reviews.
•Managed bi-weekly stakeholder meetings to address current and future enhancements, defect remediation, and current pain points within processes.
•Successfully implemented award winning integration of automated Impact Analysis and Penetration testing flows.
•Configured and supported custom eGRC Archer core solutions including notifications, data driven, events, data feeds, calculated fields, scheduled notification reports, custom dashboards, mail merges, user access controls, data imports, and integrations with applications internal and external to Archer.
•Successfully completed over 90 Archer enhancement requests approved by Change Advisory Board and cleared full backlog of Archer support requests. Conducted nightly migrations after work hours.
•Worked with service management, change management, and infrastructure teams as needed on technology upgrades, maintenance, and issue resolution.
•Served as Archer technical leader and involved in aiding and training to senior developers.
•Supported platform managers in providing day to day administration of the Archer 5.x, 6.x platform including release management, configuration, upgrade validation/testing, change control, and technical issue/problem resolution. Conducted maintenance and creation of proper project technical documentation.
•Created smoke testing documentation for Archer configurations and enhancements, server upgrades/patching, Archer upgrade form Archer 5.x to 6.x, and more.
•Assisted with Archer migration to ServiceNow. Lead efforts of field mappings and integration efforts with data feeds.
SONY Corporation of America - Sr Archer Training Administrator
New York, NY Oct 2014 – Mar 2018
•Restored Compliance training process and developed dynamic reports/dashboards on the Archer tool to provide risk summaries.
•Managed full cycle of training campaigns including launching, validating, troubleshooting, and monitoring training campaigns. Increased completion rate of required internal eGRC trainings to 95%.
•Managed eGRC-Support team members and resolved, designated, and escalated requests.
•Served as lead developer of global compliance training courses hosted on the Archer tool.
•Developed eGRC Questionnaires, Assessments, Applications & Solutions and worked with stakeholders to conduct User Acceptance Testing.
•Executed Action plans through the Archer tool and ensured program was in accordance with the Compliance Education Protocol.
•Conducted virtual walkthroughs/troubleshooting sessions and addressed questions posed by training partners globally.
•Compiled ethics and compliance training completion information for quarterly reporting to Sony Corporation Audit Committee subsidiaries.
•Utilize API for seamless data updates for compliance assessments from other platforms such as ServiceNow.
•Coordinated with training administrators and compliance teams to help companies globally facilitate delivery of compliance and ethics training activities.
•Designed new processes to streamline management of user accounts to be maintained in accordance with compliance training processes.
•Coordinated with global business unit contacts for new hire and refresher training initiatives.
•Translated business requirements to executives and potential clients and provided visualization of capabilities on the Archer tool.
•Created documentation and user guides for Archer on Demand Applications (ODAs), Questionnaires, Solutions and Workspaces to be sent to stakeholders for upgrade process from Archer 5.x to 6.x.
•Assisted with Enterprise Software Development Lifecycle (SDLC) to ensure premiere solution and application implementations.
•Utilized the Agile and Waterfall methods to conduct successful and efficient Software Development.
•Modify fields, values, Rules, layouts, record permissions, calculations, and Data Driven Events within various On Demand Applications (ODAs) on the Archer Tool.
•Developed notifications across many applications and questionnaires including SOX Management, Corporate Audit, Various Trainings, Risk Management, Compliance Self-Assessment, End User Support, Change Management and more
•Conducted User Acceptance Testing (UAT) to ensure full and efficient implementations of new Archer applications.
•Created, modified, and maintained global dashboards, iViews and reports for stakeholders globally.
•Supported Archer Change Management and ensured efficient and timely implementations.
•Increased productivity by restructuring support processes and conducting knowledge transfer sessions with support team members.
•Conducted with User Acceptance Testing (UAT) and User Access Reviews.
•Supported with IIS rests and app pool resets.
•Liaised with 3rd party vendors for support with Application development.
CERTIFICATIONS:
RSA Archer 6 Certified Associate – May 2019
ServiceNow Flow Designer Certification – August 2025
RSA Archer Administration II course Completed – September 2019
ServiceNow Flow Designer Certification – August 2025
ServiceNow Certified Application Developer – expected 2026
EDUCATION:
BA, Sociology & Economics, Binghamton University,
Binghamton, NY (2009-2014)
Cardinal Hayes HS (2008)
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