Systems Administrator and Broadcast IT Support
Resume:
David Persaud
Teaneck, NJ *****
*****.**********@*****.***
EXPERIENCE
NBC Universal New York, NY — Senior IT Analyst
Oct 2011 - PRESENT
●Supporting all of control rooms and studio that touches all aspects of technology that connects with IT resources
●Broadcast experience in live control room and studios, assisted with all broadcast issues also working and cross trained with broadcast engineering teams to assist with everyday work flow, iNews, prompters, KVM, Zoom calls for morning shows such as Today Show.
●Managing relationships between broadcast support and both control room, studios production personal.
●Identified, diagnosed, and resolved users problems related to software, hardware and network issues in control rooms and live broadcast environment
●Knowledge of major broadcast systems and the vendors that supply them in areas such as routing, storage, graphics, transcoding, playout,master control
●Provided Support for, Avid Systems, INEWS, Adobe Suite, Active Directory, Microsoft O365, Service Now, Microsoft Azure, JAMF, Microsoft Intune
●Understanding of IP, including IPv4 addressing, subnetting, routing, and network design principles. Familiar with IP protocols such as TCP, UDP
●Provided Remote Support and onsite support for C-Level executives
●Worked closely with networking teams to activate ports and identify networking issues, configure ports for internal/external use
● Monitored and responded quickly and effectively to requests received through the IT helpdesk using Service Now
●Directed,coordinated and documented internal procedures like Domain migration,move procedures, and multiple projects
●Support of Tier 1,2 for MAC, iPads, iPhones, and all wireless devices
●Perform timely workstation hardware and software upgrades as required.
●Help Design Tech Bar SOPs and protocols
Bank of America, New York, NY — Help Desk/Trade Floor support
April 2011 - Oct 2011
●Assisted will all break fix issues in a timely and efficient manner
●Rollout and upgrade equipment to current standards
●Configure and test remote support access
●Assisted with Office upgrade within a 6 months span
●Maintain inventory work flow
Swiss Re, New York, NY — Level 2 Support Analyst
Dec 2009 - Mar 2011
●Working with 300+ users, providing hardware and software support.
●Processing incoming request for equipment, software and hardware
●Working with Trade Floor/financial employees with sensitive data to resolve all IT issues
●Configuring, building and testing PC’s and laptops for specified builds for the correct environment.
●Maintain inventory in a secure facility, asset management and inventory management
●Queue management, escalations, process and procedure using Snow system
●Pre-planning, and prep for moving and the reconnection of same devices to their new location
●Bloomberg support on software and hardware such as B-unit, Keyboards and blackberry’s
●Handling multiple tasks and meeting SLA goals in a time efficient manner
●Providing Active directory user rights, permissions and group policy
●Install and troubleshoot IPS turret system
●Work with remote support users on VPN Ipass/citrix systems
Credit Suisse, New York, NY — Tier II Desktop Support
June 2009 - Dec 2009
●Working with 11,742+ users providing hardware/Software support
●Process incoming request for equipment
●Working with Trade Floor/financial employees with sensitive data to resolve all hardware issues
●Configuring, building and testing PC’s and laptops for specific builds for the desktop environment
●Maintain inventory in secure facility, asset inventory management
●Queue management, escalations, process and procedure using remedy system
●Pre-Planning, and prep for moving and the reconnection of same devices at new locations.
SKILLS
Support Windows 10/11
Broadcast support/onair proficient
Experience with Microsoft Intune, Active Directory, Airwatch
Experience with JAMF,SCCM,MDM
Experience with Remote Desktop,Bomgar, LogMeIn and Team Viewer
Data Analysis Service now
Software Installation
Technical Support
Troubleshooting, Servers, Active Directory
Computer Hardware support of Windows and Mac
Virtual Private Network (VPN)
Printer Support
Desktop/Laptop Reimaging
Microsoft Office O365/ One Drive/ Teams
IP Networking TCIP/DNS
Wireless Networking
Network Security
Cisco VPN
AWARDS
Comptia A+
Network +
MCP
Dell repair certified
LANGUAGES
English
EDUCATION
Business Training Institute, Paramus NJ — graduated
May 1998 - June 2000
Bergen Community College, Paramus, NJ — Bachelors
Sept 1996 - May 1998
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