Customer Service & Data Entry Professional
Resume:
Linda Banks
Detroit, Michigan **224
WORK EXPERIENCE
IQor, Crestview, Florida
Customer Service Representative
● Handle a high volume of customer claims calls and verify coverage in accordance with our guaranteed standards of service and contract coverage.
● Work with customers throughout North America in a call center environment to troubleshoot and isolate problems.
● Write and respond to customer and contractor correspondence and interoffice communications in a professional and concise manner.
● Build excellent customer relations and use good judgment in dealing with our customers in all situations.
● Assist in retaining the customer base and contract renewals by providing exceptional customer service during every contact.
● Data entry to include general customer account information and actions taken during customer calls.
● Provide feedback to management regarding customer comments as a basis to develop ideas for improved services, processes and procedures.
● Follow established processes and guidelines in making covered and not covered decisions. Dialog Direct, Highland Park, Michigan
Data Entry Clerk
01/2017 - 08/2020
● Enter text and figures into company spreadsheets and/or databases
● Handle confidential information and data
● Maintain database by entering new and updated customer and account information
● Establish entry priorities
● Update, manage, and organize internal files and documents like handbooks, operations manuals, and reports
● Maintain customer accounts
● Scan and organize documents for filing purposes
● Process and update sales invoices
● Identify and correct data entry errors
● Perform general office duties like filing documents, answering phones, and ordering supplies Pioneer Metal Finishing, Warren, Michigan
Customer Service Data Entry Clerk
03/2015 - 12/2016
● Update, manage, and organize internal files and documents like handbooks, operations manuals, and reports
● Maintain customer accounts
● Scan and organize documents for filing purposes
● Process and update sales invoices
● Identify and correct data entry errors
● Perform general office duties like filing documents, answering phones, and ordering supplies
● Responsible For making sure patients are safe and taken care of
● Documenting and entering Data about patients and their stays
● Documenting and entering data about patient meds and behavior while admitted Dollar Tree, Detroit, Michigan
Customer Service Store Manager
05/2010 - 02/2015
● Complete store operational requirements by scheduling and assigning employees; following up on work results
● Maintain store staff by recruiting, selecting, orienting and training employees
● Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
● Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
● Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
● Ensure availability of merchandise and services by approving contracts; maintaining inventories
● Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
● Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
● Secure merchandise by implementing security systems and measures
● Protect employees and customers by providing a safe and clean store environment
● Maintain the stability and reputation of the store by complying with legal requirements
● Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
● Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
● Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
● Contribute to team effort by accomplishing related results as needed
● Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers EDUCATION
Dorsey College Roseville, Michigan
Medical Billing & Coding, GPA: 4.0
2012 - 2013
Wayne County Community College Detroit, Michigan
Associate, GPA: 3.9
2009 - 2011
Contact this candidate