Customer Relations & Event Planning Specialist
Resume:
SCHINEL WEATHLEY
Kingston **, Jamaica 876-***-**** **********@*****.***
PROFESSIONAL SUMMARY
Results-driven and highly adaptable professional with experience in customer relations, sales operations, reservation coordination, contract management, and event planning. Recognized for strong communication skills, problem-solving abilities, and a customer-focused approach that consistently enhances client satisfaction and operational efficiency. Proven ability to manage high-volume workloads, build lasting client relationships, and deliver exceptional service in fast-paced environments. Motivated, dependable, and committed to maintaining professionalism while contributing positively to organizational success. PROFESSIONAL EXPERIENCE
Lavish Decor and Catering — Event Planner & Decorator 2020 – Present
● Coordinate and execute event planning, décor styling, and catering arrangements for a variety of social and corporate events
● Collaborate closely with clients to understand their vision and ensure exceptional event execution
● Manage timelines, vendor coordination, and event logistics to ensure smooth operations and customer satisfaction
● Demonstrate creativity, organization, and attention to detail while delivering high-quality event experiences
Fusion BPO — Contract Specialist
2024 – 2026
● Managed AT&T customer contract renewals while ensuring compliance, accuracy, and policy adherence
● Assisted customers with account solutions, retention strategies, and service inquiries in a professional manner
● Strengthened customer loyalty through effective communication, active listening, and problem resolution
● Maintained productivity and quality assurance standards within a high-performance environment
IBEX Global — Customer Service Representative
2021 – 2022
● Provided exceptional customer support by resolving inquiries related to lost or damaged packages
● Delivered timely and effective solutions while maintaining professionalism and empathy
● Handled customer concerns efficiently in a fast-paced call center environment
● Built strong communication and conflict-resolution skills through daily client interactions
Itel International — Reservation Specialist
2022 – 2023
● Processed customer reservations, booking modifications, and travel-related inquiries with accuracy
● Assisted clients in selecting suitable options based on their needs while ensuring a seamless booking experience
● Maintained detailed records and ensured efficient reservation management
● Delivered high-quality customer service while meeting productivity targets and company standards
Advantage Communications — Grill Sales Specialist / Technical Support Representative
2024
● Assisted customers with product inquiries, troubleshooting, and order processing
● Provided technical support and product guidance while maintaining strong customer satisfaction
● Managed returns, exchanges, and issue resolution in a timely and professional manner
● Demonstrated strong sales techniques and communication skills to support business growth
HEART Trust Summer Program — Debt Collector / Legal Assistant 2024
● Contacted clients regarding outstanding payments while maintaining professionalism and confidentiality
● Assisted with legal documentation, administrative duties, and case-related organization
● Demonstrated strong communication, negotiation, and record-management skills
● Supported daily office operations while maintaining attention to detail and accuracy
EDUCATION
Norman Manley High School
CSEC Certification 2015 – 2020
Subjects Include:
● Mathematics
● Social Studies
● Clothing & Textile
● Religious Education
CORE SKILLS
● Customer Relationship Management
● Sales & Client Retention
● Reservation Coordination
● Contract Processing & Compliance
● Problem Solving & Conflict Resolution
● Communication & Interpersonal Skills
● Time Management & Organization
● Event Planning & Coordination
● Data Entry & Administrative Support
● Technical & Customer Support
REFERENCES
Available Upon Request
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