Compliance & Administrative Operations Professional

Marcia Richardson

*** * ***** ******

Bronx New York 110467

Phone: 863-***-**** (m)

Email: ****************@*****.***

Profile Summary

Dedicated and results-driven Administrator with over thirty-six (36) years of experience in various administrative, customer relations and records management roles. A proficient team player with highly effective time management, prioritization, and communication skills.

Work Experience

Betting, Gaming & Lotteries Commission - Oct 1989 - May 2026

Compliance Inspector - May 2013 – May 2026

Performed audits and inspections of licensed entities

Performed both on-site and off-site evaluations of licensee operations to ensure compliance with applicable legislation, conditions, and directives issued

Assessed, identified, and suggested enhancements to work processes and/or systems to improve the efficiency of the Commission’s operations

Examined and investigated complaints and disputes from gaming consumers that remain unresolved by licensee

Communicated with both internal and external stakeholders

Betting, Gaming & Lotteries Commission

Executive Secretary - Oct 1989 – April 2013

Provided administrative support to the Director and Legal Officer in a manner that is both efficient and effective

Handled extremely confidential and sensitive information with the utmost discretion, professionalism, and integrity

Served as intermediary between the board of directors and both internal and external clients

Maintained documentation, uphold an organized filing system, and offer assistance for special projects

Skills

Office Administration; Document Editing; Customer/Client Relations

Education

September 2005 – July 2010

BSc – Public Sector Management

University of the West Indies

Mona, Kingston 7, Jamaica, West Indies

Certificate

-Business Communication – Mona School of Business & Management

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